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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a lot of dust under the bathroom sink on the wood shelf. And the desk area formica was torn up.
Business response:
Dear Justin, Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered, specifically the dust under the bathroom sink and the condition of the desk area. Your observations are vital for us to enhance our services and maintain the highest standards. Please be assured that we are addressing these concerns with our housekeeping team to ensure improvements are made. We appreciate your input and hope you will consider staying with us again for a better experience.Sin... read more
Dirty and dusty on shelf under bathroom sink. Formica on work desk damaged
Business response:
Dear Justin, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the cleanliness issues you experienced, particularly the dust under the bathroom sink and the condition of the desk area. Your feedback is invaluable as it helps us identify areas for improvement. We are committed to addressing these concerns with our housekeeping and maintenance teams to ensure a more pleasant experience for future guests. We appreciate your understanding and hope you will consider staying with us again f... read more
部屋が汚かった。 設備は古くても、清潔であれば気にしない。 ペット同伴可能のせいか、消毒液の匂いがきつかった。
Business response:
Dear Yutaka, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. We hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Ho... read more
El personal del la recepción no me quiso cambiar la ropa de cama por que según ellos yo avía sacado reserva por solo 3 y que tenía que tener 14 día de reserva para ellos cambiarme la ropa de cama la cual tuve que dormir con las sábanas sucias y una señora mayor morena sin ofender que le faltan unos diente abajo tiene muy mala forma con los clientes
Business response:
Dear Yoenis, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the bed linen change and the customer service you received. Our goal is to ensure every guest feels comfortable and valued, and it’s clear we fell short during your stay. Your comments will be addressed with our team to improve our service standards. We appreciate your input and hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.