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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They key card machine was broken, they did not check us in. Had to find another hotel when we arrived
Need a ice machine
Dirty
Just the shower head
Very dirty environment. Didn’t even want to use the shower because of how gross it looked. Needs to be renovated and updated
The room wasn’t clean. The bed had sheets on it from past guests. The back of the toilet was very dirty. The room had a bad bad smell.
had reservation but when I got there they told me my room had been give to someone else. I showed my confirmation from expedia and was told they don't honor that. If someone comes in and needs a room they give it to them regardless of reservation. Will never stay here again and highly recommend you stay away from this property.
Business response:
Dear Philip, Thank you for taking the time to share your feedback. We are genuinely sorry for the inconvenience you experienced at check-in and understand how frustrating that must have been. This is not the standard we aim to uphold, and your concerns have been brought to the attention of our team for review and consideration. We hope you reconsider in the future and allow us the chance to provide a better experience. Sincerely, Hotel Management
lady at front desk on the day of my check in “I got too many people on the line”
Business response:
Dear Scott, Thank you for your feedback and for bringing this to our attention. We are sorry for the experience you had at check-in and regret that the interaction did not reflect the level of courtesy we strive to provide. Your comments have been shared with the appropriate team to ensure better communication and guest care moving forward. We appreciate your understanding and hope to welcome you back for a more positive experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.