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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Extended Stay America Hotel Detroit - Sterling Heights is located at 33400 Van Dyke Ave, Sterling Heights, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean. Very quiet and room remained dark for sleeping in even during the summer hours. Only complaint was there was a strong urine order in hallway but it did not extend into my room.
Business response:
Thank you for the specific feedback about your stay. We are glad you liked our clean accommodations and peaceful environment. However, we apologize for the odor coming from hallways. Hopefully, this unfortunate situation will not prevent you from staying with us in the future, and you will choose us again whenever your travel brings you this way. Sincerely, Hotel Management
It was clean and comfortable . We had some maintenance issue with the kitchen sink that would not turn off and there was a lot of trash thrown in the property in the grass and wooded area. Other than that is was a pleasant stay. Check in seemed to be a little more complicated than it needed to be.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us. However, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Ely, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Awesome host. Just wanted to a big thumbs up to Steve at Extended Stay. From the moment we walked in he made my wife and I feel welcomed. He made sure that we had everything we needed. Very friendly and helpful.
Business response:
Robert, thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Steve. He is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Ok but won't return Cons: Seems like people regularly violate the no smoking in rooms rule here and if you're unlucky enough to be in a room close by then you are going to smell it constantly. Management will not kick them out if they pay the fine. And if they violate again they can kick them out but don't seem eager to. They will not offer you any compensation for having to breathe second hand smoke during your stay. Pros: Price is good for amenities and location has a lot of shopping/ restaurants/ feels safe. However, I ... read more
Business response:
Amy, thank you for being our guest and for sharing your experience. We are pleased to know you liked our location, but we apologize for the smoke odor you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. Also, your feedback will be used as a training tool to improve our service moving forward. We are terribly sorry and hope that you will give us a chance to serve you ... read more
The check in and check out process was smooth. However the walls are thin. I was woken up at 3 am by a couple yelling and throwing items around. I called the front desk, but no one came up to investigate. Ok for one night, but not sure how it would really be to stay at this location for extended period of time.
Business response:
Stacey, thank you for sharing your feedback online. We are glad you had a pleasant stay. However, we apologize that our staff didn’t action your complaint regarding the noise issue. Your feedback is shared with our team as it will be used to improve our performance going ahead. Thank you once again for being our guest, and we hope to serve you on your stay. Sincerely, Hotel Management
Business response:
Ahmed, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 4.2 star rating with 795 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.