Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

We are glad you appreciated our staff for their service. However, we sincerely apologize for the problems you encountered while entering and exiting our property. We are working with appropriate members of our staff to resolve this issue immediately. Thank you for bringing this to our attention. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management 

Business response:

Robert, thank you for choosing to stay at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Mary, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate Tiffany went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with her. We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked your spotless room and our courteous associates. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Virginita, we are sorry to learn your room did not have the amenities you desired or needed. We have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you for your feedback. We would love the opportunity to provide you with a more satisfactory experience. Sincerely, Hotel Management