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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Extended Stay America Hotel Detroit - Sterling Heights is located at 33400 Van Dyke Ave, Sterling Heights, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn't very clean, lots of snow, side walks we're not cleaned off other than directly by doors.
Business response:
Thank you for your visit. We apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The front desk person was very friendly and accommodating
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard-working staff, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town. Sincerely, Hotel Management
I like the cleanliness of it, however i did not like all of the patch jobs on the walls from other destruction.
Business response:
Thank you for choosing Extended Stay America. We are glad you liked our refreshing property and had a pleasant stay. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Friendly Staff, Clean. Needs better vending machines and a ice machine on every level
Business response:
Eric, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you liked our courteous associates. Please know, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Thank you also for your feedback, and we hope you will revisit us. We value your feedback and hope to welcome you back again soon. Sincerely, Hotel Management
Not satisfactory Not enough shampoo , soaps No lotion no conditioners No drinking water jug No coffee maker
Business response:
Virginita, we are sorry to learn your room did not have the amenities you desired or needed. We have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you for your feedback. We would love the opportunity to provide you with a more satisfactory experience. Sincerely, Hotel Management
The personnel were great!!! However upon 1st entering door..almost slipped on ice caked by door..Exiting the next day ice was worst!!!!I literally had to skate from the back door to my car, and pray not to fall!!
Business response:
We are glad you appreciated our staff for their service. However, we sincerely apologize for the problems you encountered while entering and exiting our property. We are working with appropriate members of our staff to resolve this issue immediately. Thank you for bringing this to our attention. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 4.2 star rating with 764 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.