This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Extended Stay America Hotel Detroit - Sterling Heights is located at 33400 Van Dyke Ave, Sterling Heights, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok it was ok not the best extended stay that we stayed. good for the price it's hard to leave out the parking lot of the hotel due to heavy traffic
Business response:
Thank you for being our guest at Extended Stay America. We’re glad to know you found us to be of a fair price and that overall you were pleased with your stay. However, we are sorry for the inconvenience you experienced in our parking area. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Jeanne, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Mediocre Room was okay, relatively clean and adequate for the price. Front desk staff is very rude. Even though the reservation was fully paid for in advance, front desk clerk told me the computer shows "to collect." She talked too much and intentionally was messing with me. She then continued making unnecessary derogatory comments about people that check into this hotel. This employee makes the entire company look bad. Stay was decent but the initial experience with that employee seriously set a bad tone that this hotel is ... read more
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
I had a very nice stay at Extended Stay American. I really enjoyed the cleanliness of the room and hallways. I had only one concern, the entrance to the hotel needs some illumination so it can be seen better.
Business response:
Marvin, thank you for taking time to review your visit at Extended Stay America. We’re glad to know you had a great stay. Your feedback is appreciated as it will help us in enhancing our future guest experience. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Brian, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
It was great! I enjoyed my stay and would come again.
Business response:
Ulisa, we express our delight on receiving a fantastic rating of Extended Stay America. Our aim is to exceed our guest’s expectations and to deliver an amazing experience, so we are thrilled to see you enjoyed your time with us. It was a pleasure having you at our hotel and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff were very friendly. The room was decent The breakfast was very minimal. Nothing to drink other than coffee. So my toddler and wife didn't get to have anything to drink with their breakfast bar oatmeal and muffin.
Business response:
Ryan, thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Business response:
Jasianae, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Family trip clean room Very clean
Business response:
Thank you for the 5-star review. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 4.2 star rating with 764 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.