Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Sissy, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you found us to be at a fair price. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're glad to know you were pleased with the service provided by our associates, but we apologize for the not meeting some of your expectations. We will share your feedback with our Brand Leaders so that they have the knowledge of our guests’ desires regarding our grab-and-go breakfast while implementing future breakfast offerings. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Anna, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sekeitha, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our housekeeping policy. As we are an extended stay property, cleaning is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Kaela, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with your accommodations and that you had a great time with us. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management