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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Extended Stay America Hotel Detroit - Sterling Heights is located at 33400 Van Dyke Ave, Sterling Heights, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mediocre Room was okay, relatively clean and adequate for the price. Front desk staff is very rude. Even though the reservation was fully paid for in advance, front desk clerk told me the computer shows "to collect." She talked too much and intentionally was messing with me. She then continued making unnecessary derogatory comments about people that check into this hotel. This employee makes the entire company look bad. Stay was decent but the initial experience with that employee seriously set a bad tone that this hotel is ... read more
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
I had a very nice stay at Extended Stay American. I really enjoyed the cleanliness of the room and hallways. I had only one concern, the entrance to the hotel needs some illumination so it can be seen better.
Business response:
Marvin, thank you for taking time to review your visit at Extended Stay America. We’re glad to know you had a great stay. Your feedback is appreciated as it will help us in enhancing our future guest experience. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Brian, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
It was great! I enjoyed my stay and would come again.
Business response:
Ulisa, we express our delight on receiving a fantastic rating of Extended Stay America. Our aim is to exceed our guest’s expectations and to deliver an amazing experience, so we are thrilled to see you enjoyed your time with us. It was a pleasure having you at our hotel and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff were very friendly. The room was decent The breakfast was very minimal. Nothing to drink other than coffee. So my toddler and wife didn't get to have anything to drink with their breakfast bar oatmeal and muffin.
Business response:
Ryan, thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Business response:
Jasianae, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Family trip clean room Very clean
Business response:
Thank you for the 5-star review. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Overall Pretty Good Experience Everything was great at check in, the gentleman was very kind and pleasant! We had to ask for a few items, like dishes because they are no longer left in the room, and we were given what was needed. The weekend was a different history though. The housekeeping seemed annoyed when my guest asked for anything, and then on the day we checked out I slept through my alarm! No call or anything from the front desk instead the front desk person just attempted to walk in! Overall a good stay and I would ... read more
Business response:
Alison, thank you for staying at Extended Stay America. We are glad you had an overall pleasant time with us, but we are sorry for the issue you had with our service. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We look forward to serving you much better in the future. Sincerely, Hotel Management
Business response:
Darrin, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 4.2 star rating with 813 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.