Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Laura, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are sorry your sleep was disturbed by noise from nearby guests. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thanks again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management 

Business response:

Thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying at Extended Stay America and for the wonderful rating. We are delighted we met your expectations for a comfortable stay and that you were pleased with everything we offer. Thanks once more, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Warren, thank you for reviewing your stay at Extended Stay America. We're glad you enjoyed most aspects of your visit, but we're sorry you had an uncomfortable nigh's sleep. We value your business and hope you will visit us again in the future so that we can serve you better. Sincerely, Hotel Management 

Business response:

Laureb, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your weekend stay and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful experience at Extended Stay America. We are delighted to read you loved the service provided by our front desk associates and were impressed with all that we offer. Your compliments will be shared. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Carol, thank you for including us in your travel plans. It’s nice to know you had an overall pleasant stay and that you liked our courteous associates. However, we are sorry for the housekeeping issues in your room. We are already taking steps to ensure oversights such as this do not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager 

Business response:

Katie, it was a pleasure having you at Extended Stay America. We always aim to deliver fresh and clean accommodations, and we are glad you experienced the same. However, I am sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager