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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Extended Stay America Hotel Detroit - Sterling Heights is located at 33400 Van Dyke Ave, Sterling Heights, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great. Nit a great selection of TV but okay otherwise. Need to make sure rooms have a TV channel guide scalable.
Business response:
Thank you for taking the time to share your experience. I am more than pleased to read you had an excellent stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Paid Resevations was a joke Made paid reservations for a cancer patient coming from out of town, 2 guest decided to stay longer, even though reservations were made and paid for in advance for certain room type... manager Adam, just left, with substituting a queen bed room for 2 full size bed room, got the room the next day, but were not given any type of refund... etc... what a big mess, no room for even a roll away bed, or blow up mattress etc... this should have never happened... bottom line.
Business response:
We are sorry you were dissatisfied with the way we addressed the situation. We did do our best to honor what was requested, but the circumstances made that difficult. As you said, we were able to move the guest into the original requested type the next day. We will try to be more diligent in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Convenient, clean hotel. It was fine. No complaints.
Business response:
Thank you for taking the time to share your experience. I am pleased to read you had a convenient, clean stay at our hotel without any complaints.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Great Place! This is the best motel. Super clean. Friendly, helpful staff. Spacious room with everything needed for comfort and an enjoyable stay.
Business response:
Thank you for taking the time to share your experience. I am more than pleased to read how well accommodated you were by our staff and that your room was spacious to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Weekend Getaway It was overall okay. The grab and go breakfast bar needs to be upgraded, it barely had anything on it worth eating and the following day there was even less. I had an issue I took to the night manager and he made a distasteful joke about it and didn't offer an actual remedy or even a slight compensation for it but since my fiancé liked the idea of the kitchen inside the room we stayed the entire weekend as planned. Also we were supposed to have a queen sized bed that looked more like a full we actually had to... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Good for the price Check in staff was friendly and helpful. Room had been renovated and looked nice. There were some hairs on the sheets and towels, which I overlooked because or the price. For an extended stay place I would have expected coffee available all the time, but there was not coffee maker in the room and I couldn't find any in the lobby except at breakfast time. Also there were people smoking cigarettes and pot by the back entrance right next to the "no smoking" sign which kinda stunk when we had to take our dog o... read more
The bed was hard and the heating unit was hard to regulate
Business response:
Thank you for taking the time to share your experience. It is disappointing your bed was too firm and there were issues with the heating. Our staff have been informed to address these issues. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Quiet hotel Nice quiet environment! Easy check in easy check out!
Quite and nice hotel I had to find somewhere to go fast the staff here was very nice and helpful
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 4.2 star rating with 764 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.