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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Extended Stay America Hotel Detroit - Sterling Heights is located at 33400 Van Dyke Ave, Sterling Heights, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sara, thank you for your visit. We are glad to see you had an overall pleasant stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Thanks for a great stay Overall the stay was great. Location and facility were right where we wanted/needed for be. Shopping was not very away. We've stayed at Extended Stays before and we find great value. The service this time had a small hiccup but overall it was great.
Business response:
Peter, thank you for being loyal towards our brand and for choosing Extended Stay America - Detroit - Sterling Heights. We are glad to know you not only enjoyed our convenient location and the facilities but also found us to be a great value. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Pathetic housekeeping Water in my bathtub when I got there. Holes in the wall. USED plastic cups. Hair everywhere even the bed. I was completely disappointed in the room and housekeeping staff. I never plan on staying here again. Mot el 6 is cheaper and CLEANER surprisingly.
Business response:
Morgan, we sincerely apologize for the cleanliness issues you encountered in your room, which resulted in a disappointing visit. We have procedure in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process.We areworking with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Business response:
Thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Detroit - Sterling Heights. Sincerely, General Manager
Business response:
garrett, we are thrilled to know you enjoyed every aspect of your stay at Extended Stay America - Detroit - Sterling Heights. We appreciate you giving us a fantastic score. Please come back and see us again. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
If its not no other cheaper ones around, then I'll pay that expensive price
Business response:
Thank you for sharing your feedback regarding your stay at Extended Stay America - Detroit - Sterling Heights. We are happy your overall stay was pleasant. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Everything was great. Nit a great selection of TV but okay otherwise. Need to make sure rooms have a TV channel guide scalable.
Business response:
Thank you for taking the time to share your experience. I am more than pleased to read you had an excellent stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Paid Resevations was a joke Made paid reservations for a cancer patient coming from out of town, 2 guest decided to stay longer, even though reservations were made and paid for in advance for certain room type... manager Adam, just left, with substituting a queen bed room for 2 full size bed room, got the room the next day, but were not given any type of refund... etc... what a big mess, no room for even a roll away bed, or blow up mattress etc... this should have never happened... bottom line.
Business response:
We are sorry you were dissatisfied with the way we addressed the situation. We did do our best to honor what was requested, but the circumstances made that difficult. As you said, we were able to move the guest into the original requested type the next day. We will try to be more diligent in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 4.2 star rating with 813 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.