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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Great value Everything was satisfactory. Great deal for the price. Hotel was clean and quiet.
Business response:
Heidi, thank you for being our guest at Extended Stay America. We’re glad to know you were impressed with our well-kept property and that you found us to be a great value. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It was ok it was ok not the best extended stay that we stayed. good for the price it's hard to leave out the parking lot of the hotel due to heavy traffic
Business response:
Thank you for being our guest at Extended Stay America. We’re glad to know you found us to be of a fair price and that overall you were pleased with your stay. However, we are sorry for the inconvenience you experienced in our parking area. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Jeanne, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Mediocre Room was okay, relatively clean and adequate for the price. Front desk staff is very rude. Even though the reservation was fully paid for in advance, front desk clerk told me the computer shows "to collect." She talked too much and intentionally was messing with me. She then continued making unnecessary derogatory comments about people that check into this hotel. This employee makes the entire company look bad. Stay was decent but the initial experience with that employee seriously set a bad tone that this hotel is ... read more
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
I had a very nice stay at Extended Stay American. I really enjoyed the cleanliness of the room and hallways. I had only one concern, the entrance to the hotel needs some illumination so it can be seen better.
Business response:
Marvin, thank you for taking time to review your visit at Extended Stay America. We’re glad to know you had a great stay. Your feedback is appreciated as it will help us in enhancing our future guest experience. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Brian, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
After paying in full on the Orbitz site, was charge again upon arrival, brought the issue to the attention of manager. Was told it was all taken care of... and after returning home, found that I was still charged twice with no refund. Contacted my credit card and am now disputing additional charge. Big hassle for a one night stay.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,187 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.