Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Derek, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Jean, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved our well-kept property and were especially impressed by the service provided by our helpful associates. We will be sure to share your compliments with Tomika for taking good care of you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

Val, thank you for being our guest at the Extended Stay America. We are glad to know you had a great stay and that our location was ideal for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kaine, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Chad, thank you for your feedback. We are sorry for the cleanliness issues you had in your room. Your comments will be shared with our housekeeping team to make sure we are consistent with our service delivery. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Heidi, thank you for being our guest at Extended Stay America. We’re glad to know you were impressed with our well-kept property and that you found us to be a great value. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management