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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel Stay Ever! This was the worst hotel stay I've ever had. Custom Service was just bad. The hallways had a strange smell and I had to get rid of a couple of bugs in my room. I really thought this was a nice place to stay. I will never stay at an Extended Stay again.
Business response:
Thank you for taking the time to write a review of our hotel. Please know that we are sincerely sorry for the cleanliness and odor issues you experienced. As well, I am sorry to hear that our staff did not attend to your needs in a professional manner. I will be using your review as a training tool for our staff to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Horrible experience with the staff and stay. Waited for 10mins for someone to come to the front desk for check in. When in need for utensils I had to wait over an hour. So in the process of waiting I just ate the food with my fingers. The room was nice and clean but everything was tiny. I felt like this was not a place to extend my stay.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the service issues you experienced. To uphold our company’s high standards, I will be using your comments to coach our staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good price Bad check in and rooms smelled very loud just not a good place to stay
Business response:
Thank you for your recent review of your stay. I appreciate your comments regarding our reasonable rates; however, I sincerely apologize that your stay did not meet your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stinky smells like indian food Bugs found in our room. They sprayed the room with something and expected us to sleep in that. Hundreds of nights in average hotels, this is the worst
Business response:
Thank you for your feedback. I am so disappointed that we did meet your expectations and you experienced bad odor and bugs in your room. Please accept my apology. Your comments were reviewed by our team and we will continue to train our team to make sure that your experience is not repeated. The team and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
needs renovated
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for your experience. At this time, we are making updates to the hotel and hope you will try us again in the future.
Not worth the money We booked this hotel because it was cheap. Room size was okay as thier were 5 adults. The kitchen was grungy, would not want to cook in it. The pull out couch had no bedding and I had to carry it back to the room myself. The worst part was that we were woken up at 4am by a get together in the front lobby including the front desk person. We ended up going down there to ask them to be quiet, and the front desk lady was rude. We were all awake and ended up checking out at 630am. We said that we were disappoi... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that their were cleaning issues with the kitchen along with having to come down to desk to get linen for sofa sleeper. In addition, I would like to also apologize for the disturbance in lobby. To make sure this doesn't happen again, I am speaking with entire staff to improve areas addressed . We continually work to improve our hotel, so I really appreciate you ... read more
Just need a place to be close to work. I was not impressed at all. The only positive part of the hotel experience was Stella who was great to work with for the night she was working. The other staff members were less than poor. Not pleasant at all. They were even talking about me in the back room when I was at the front desk. The first girl I came in contact with once I came in to see if my room was ready was very rude and unkind. Even the walls were dirty. If I hadn't booked it through another company I would have cancelled... read more
Bare minimum
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.