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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Misleading for daily travelers - inconvenient Not a place for a one night stay. Offered coffee, oatmeal and a breakfast bar for the morning breakfast and no seating for dining. Bed actually squeaked every time there was movement. Thankful for the recliner chair provided to the room which was more comfortable for sleeping than the bed. No dishes or utensils provided in the kitchen like most extended stay hotels. When asked where the ice machine was the attendant replied "that's why we provide ice trays". No way to get ice to ... read more
Business response:
Dear Guest, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a fut... read more
This was one of the dirtiest properties I have ever stayed at. If there had been any thing else in the area I would have left. Our room smelled like it was a marijuana grow room. Good thing there was a walmart right down the road so I could get some sanitizer/deodorizer. There was dried toothpaste in the bathroom sink and dirt in every corner of the floor. The walls were extremely thin and I could hear our neighbors talking when I was in bed. I will definitly never stay there again.
Business response:
Dear Tammie, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for the noise issue, and we regret not being able to resolve this for you. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
This place was so nasty I wanted a refund, first room I check in I pulled the sheets bk it’s hair in the bed. I go in to the bathroom to use it, it’s cigarettes ashes in the toilet. They changed me to another room it smelt just like cigarettes this is a non smoking room the bathroom door closed soon as I opened I smelt cigarettes the tub was Dingy ugh I literally didn’t feel like arguing so I used my coat as a pillow cover the pillows had make up stains. The wash cloths had hair on it. This was supposed to be me getting away... read more
Business response:
Dear Brittany, we apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new room after your arrival. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We are wholly committed to regaining your trust and confidence... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.