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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down, cheap stay Unclean, noisy, toilet clogged upon arrival, no supplies in the kitchen, run down !
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. Your feedback will be taken as a learning tool to revisit our procedures to ensure all our suites are spotless and well-maintained. We hope you will consider giving us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Business response:
Detra, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
Need Attention Old carpet throughout. Furniture outdated. Average towels. I requested additional towels they said I had to bring old towels down to front desk to swap them out, they did not bring them to the room...Beds were very comfortable though...
Smell and time It took 1hr to check in , hotel smelled like marijuana everywhere. And they automatically check me out 1 day early. Lost all my food .
Stay if you can't find anywhere else. The reservation was for a Queen Studio room however the bed was a double. When asked the front desk person stated they only have Queen beds, but I know the difference between a queen and double bed. If you plan on using the kitchen you must get supplies from the front desk. The continental breakfast is really a "grab and go" breakfast of muffins, juice, coffee and tea. The room could have been cleaned more, they need to purchase new sheets as they have seen better days and the bathroom d... read more
Never got a room after making reservation and paying for it. Had to find another motel at the last minute.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Due to is extended hotel, no room service, remodeling in the middle of the night very loud, horrible location, not enough information about hotel when make reservations
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies that you did not have a comfortable stay. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as better monitoring the noise levels in our property. Thanks to your feedback, we can continue to work on providing an except... read more
Nicer hotels nearby Dirty carpets, dirty floors, dirty tub complete With pubic hair. No dishes or silverware in room and told since we were only staying four nights no housekeeping but we could bring our own dirty towels to the lobby to exchange.
Never again The first shock was no Room Service, We had to get your own Towels, The So called Continental Breakfast consisted of Generic Muffins, Oatmeal, and Granola Bars, With Burned Coffee and No Type of Juice whatsoever, The room smelled like mildew, The Tv barely worked and the staff wasnt helpful in any manner at all, By far the worst Hotel stay of anywhere I have been in all of my life.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I will also coach our staff to ensure we are providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of o... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 852 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.