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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was kind of busted, just in very poor condition, smelled like smoke and was just a little bit scary actually.
Business response:
Joshua, thank you for staying at our hotel. We apologize for the disappointing visit you had and regret the smoke you encountered. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorry and ... read more
They had me down with the wrong name at check in. Had to have a manager to straighten everything up. Then no ice machine and no coffee for a Studio room with a kitchen. A smoke detector over the bed that looks like could have a camera hidden inside. I won’t return to this site again. Thanks Don Mitchell
Business response:
Donald, thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. Please know, coffee maker for your suite is kept and available at the front desk upon request. Also note, we provide ice trays for your convenience, so we do not have an ice machine. We hope you will give us another chance to provid... read more
Their idea of free breakfast is coffee and a granola bar also in the lobby is a sign says guess are not allowed in the lobby Mansell staff are rude there's one lady this really nice 3rd
Business response:
Thank you for your review. Please accept our apologies for your disappointment with our breakfast offerings and regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Sincerely, Hotel Management
poor customer service, check in was rude. weak breakfast, not many options and / or variety
Business response:
Chris, we are very sorry and cannot apologize enough for the rude behavior of our team members. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
No person at the front desk for 10-15 min. Not a good first impression. Service was $10 extra on top of my daily rate I agreed to pay.
Business response:
Thank you for choosing us. We offer our sincere apologies for the inconvenience caused due to the wait at the time of your check-in. We consider your feedback very important, and thus it has been shared with the front office team, and we will make sure each of our guests are served well. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Service was basically just terrible.
Business response:
Eugene, thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The rooms and facility were dirty. Did not have the rooms that were booked. The desk lady was very nice, but the place just was not up to pare.
Business response:
Thank you for your review. Although you were pleased with the service provided by our front desk associate, we apologize for the cleanliness issues you encountered while you were here and for the mix-up with your reservation. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.