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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it just wasn’t cleaned. The hallway smelled like weed. The roll away bed mattress was filthy. It looks like poop or idk but it was disgusting. I definitely do not recommend this place.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Liked: Location, room has all amenities Dislike:Dirty, Smelly, Homeless couple sleeping at main entrance..smelly and dirty hotel
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
No WiFi Advertised free WiFi but there was none. When I asked about it the clerk said they don’t have it. ‘That is a winter time project,
Business response:
Coleen, it is good to know you enjoyed your stay with us overall. Our guests count on continuous access to complimentary Wi-Fi, so we apologize for the short interruption of service during your stay. We appreciate you staying with us and hope to see you again soon. Sincerely, Hotel Management
Cheap, but should be cheaper Location is good, but I would only stay at this place again if there were absolutely no other options in Warren. The room had crumbs all over the floor, a few very sticky spots in the carpet, and the top blanket on the bed showed obvious signs that someone was hanging out on top of it. Actually everything in the room was dirty except the white bed sheets. I've stayed with this franchise in Auburn Hills and it was much better.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Not good 2nd floor hallways stunk bad. Got woken up at 3AM by fire department. Fire on 3rd floor. Had to evacuate into parking lot at 330am in February. I won't be back.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the incident that took place during your stay. Fortunately, we have procedures in place to minimize the affect on guests and to make sure everyone is safe. Thank you again for letting us know about your experience, and we hope you will consider staying with us again in the future. Hotel Management
NO SERVICE UNPROFESSIONAL SMELL OF DRUGS
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Close to where I want to visit The room supposed to be none smoking. Need to change the bracket and pillows it's smell horrible..OMG
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention, so we can address it appropriately. Thank you for your feedback, and we hope to welcome you back. Sincerely, General Manager
Run down, cheap stay Unclean, noisy, toilet clogged upon arrival, no supplies in the kitchen, run down !
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. Your feedback will be taken as a learning tool to revisit our procedures to ensure all our suites are spotless and well-maintained. We hope you will consider giving us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Business response:
Detra, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.