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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a room for family of 6, upon arrival we got a room with 2 queens. 2 had to sleep on the floor and chair. Found roaches, and big stains in the carpet. Tap was very loose, almost came off. Toilet paper roll doesnt fit its fixture. Missing light bulbs from lamps, and proken power cables. Tv did not work and remote had no batteries Check in lady was un professional, rude. She said shes the manager but didnt seem like it as she was cleaning rooms the next morning snd terrible customer service. Odd stench in halls and eleva... read more
Business response:
Dear Shahid, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Had someone else in my room when I had reservations 2 weeks prior
Business response:
Rubbennie, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
I do not usually review, however, I must review this property. I stayed for a weekend and was beyond disappointed. I stay at hotels frequently and this has to be one of the worse hotels I've stayed at. When we first walked in, the hallway smelled like cat food; it really smelled horrible. Walking into the room, I saw a hole in the wall that seems to be from where the door handle hit the wall. In addition, the lighting in the bathroom was not great and I found smoking ashes next to the tub, so was the bathroom even cleaned pr... read more
Business response:
Thank you for your detailed comments. We are sorry for not delivering a comfortable stay. We apologize for the issue in the hallway and your suite that made you disappointed. We will discuss your comments with our housekeeping and maintenance teams for their review and action. We would like to regain your trust and hope to serve you again whenever your travels bring you to our city. Sincerely, Hotel Management
We got 2 microwaves in the room and neither one of them work and the bathroom cold water don’t work, these rooms need an upgrade and these hallways need an upgrade as well not worth the money
Business response:
Tara, thank you for your candid evaluation. We apologize for the concerns you outlined regarding the microwave. We will share your comments with our maintenance team and make sure the problem is fixed. We also appreciate your comments regarding the overall condition of our accommodations and will share them with the appropriate individuals as we plan for future upgrades. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Not Maintained Run down hotel. I’m glad we didn’t pay much or have to stay for an extended period of time.
Business response:
Sarah, thank you for posting a review of your recent stay. We are truly sorry our hotel did not meet your expectations. We value your feedback, and we have shared your comments with our management team to see where we can make improvements. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Pillows, beadsheet and blanket all had stains on them...yellow stains, brown stains. it was so disgusting omg. Called reception for a new blanket and waited an hour, we went downstairs and saw the lady sleeping. Like wow, so unprofessional. Never again!
Business response:
Thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.