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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was so nasty I wanted a refund, first room I check in I pulled the sheets bk it’s hair in the bed. I go in to the bathroom to use it, it’s cigarettes ashes in the toilet. They changed me to another room it smelt just like cigarettes this is a non smoking room the bathroom door closed soon as I opened I smelt cigarettes the tub was Dingy ugh I literally didn’t feel like arguing so I used my coat as a pillow cover the pillows had make up stains. The wash cloths had hair on it. This was supposed to be me getting away... read more
Business response:
Dear Brittany, we apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new room after your arrival. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We are wholly committed to regaining your trust and confidence... read more
Booked a room for family of 6, upon arrival we got a room with 2 queens. 2 had to sleep on the floor and chair. Found roaches, and big stains in the carpet. Tap was very loose, almost came off. Toilet paper roll doesnt fit its fixture. Missing light bulbs from lamps, and proken power cables. Tv did not work and remote had no batteries Check in lady was un professional, rude. She said shes the manager but didnt seem like it as she was cleaning rooms the next morning snd terrible customer service. Odd stench in halls and eleva... read more
Business response:
Dear Shahid, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Had someone else in my room when I had reservations 2 weeks prior
Business response:
Rubbennie, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
I do not usually review, however, I must review this property. I stayed for a weekend and was beyond disappointed. I stay at hotels frequently and this has to be one of the worse hotels I've stayed at. When we first walked in, the hallway smelled like cat food; it really smelled horrible. Walking into the room, I saw a hole in the wall that seems to be from where the door handle hit the wall. In addition, the lighting in the bathroom was not great and I found smoking ashes next to the tub, so was the bathroom even cleaned pr... read more
Business response:
Thank you for your detailed comments. We are sorry for not delivering a comfortable stay. We apologize for the issue in the hallway and your suite that made you disappointed. We will discuss your comments with our housekeeping and maintenance teams for their review and action. We would like to regain your trust and hope to serve you again whenever your travels bring you to our city. Sincerely, Hotel Management
We got 2 microwaves in the room and neither one of them work and the bathroom cold water don’t work, these rooms need an upgrade and these hallways need an upgrade as well not worth the money
Business response:
Tara, thank you for your candid evaluation. We apologize for the concerns you outlined regarding the microwave. We will share your comments with our maintenance team and make sure the problem is fixed. We also appreciate your comments regarding the overall condition of our accommodations and will share them with the appropriate individuals as we plan for future upgrades. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 852 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.