Extended Stay America Select Suites - El Paso - East

Business response:

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences. 

Business response:

Thank you for the review of your stay, Edgar. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests due to the noise levels. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Leticia. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Mario. Again, thank you for sharing the... read more

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Javier. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels. 

Business response:

Thank you for sharing your feedback regarding your stay with us, Paula. We are so sorry for the inconvenience that this caused, and we can certainly understand the frustration you experienced over such an issue. We take these reports extremely seriously and will work hard to address these concerns with our team at the property in order to avoid them for any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Hello Belinda. We can't tell you how disappointed we are to see that you experienced issues with the cleanliness of your room. We are known for our attention to detail and sincerely apologize for the inconvenience that this may have caused. We would love a second chance to show you our improvements the next time you are in the area. 

Business response:

Thank you for taking the time to review your stay with us, David. We hate to see that we did not thoroughly impress you, and for the issues that you experienced while with us. We are always looking for ways to raise the level of service that we deliver and we will use your feedback to do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.