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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had roaches. The worst bed I’ve ever slept in. They told me they had no rooms available and then at the last second they throw some bull 💩 together. Worst place I’ve ever stayed in!!
Business response:
Thank you for your review. Please accept our sincerest apologies regarding the issues that you had with the possible pest sightings and the discomfort of the bed. This is not the type of stay that we intended for you and will address these concerns with our pest control provider for proper action and resolve. We wish you all the best in your future travels.
It was full no vacancies I’ve been charged and couldn’t stay there. Please remove the charge from my card
Business response:
Thank you for your review, Steven. We are terribly sorry that we were unable to welcome you due to us being at capacity. If you are still experiencing any issues with your billing, please give us a call and we will be more than happy to assist.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I booked a room and they gave it away to someone else, so when I arrived I had nowhere to go and they didn’t refund my money and the guy at the front desk couldn’t speak proper English and had a bad attitude with me the whole time! This hotel needs to be shut down as soon as possible!
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Business response:
Thank you for your review. We hate to see the lower rating but appreciate you for allowing us to host you. We do hope that your future lodging experiences are wonderful ones, Adisleives.
Business response:
We are so sorry that you did not enjoy your stay, Tammy. Thank you for your review and best wishes in your future travels.
The room was disgusting, there was a towel that looked like a gorilla gave birth on it. When I tried to check out early the manager would not refund me the nights I didn't use. Wood spring suites Fayetteville is right next to a strip club with plenty of homless trannys to sing to you. Not an exaggeration. A bum in a rhinestone dress sang to me while I went walked to my ride. Nothing against it, just a lot to process before breakfast is all.
Business response:
Thank you for your detailed review. We can assure you that this is not the level of cleanliness that we are known for. We take great pride in ensuring that our rooms are clean and super spotless for all our guests. We can't apologize enough if this did not happen for you, and for any uneasiness that you felt during your stay. We look forward to addressing these concerns with our team at the property for immediate action and resolve. We hope that your future travels are wonderful ones.
I did not stay here they were over booked give me my refund I want a refund where is my refund
Business response:
Thank you for your review. We can't apologize enough that there was no room availability and for any troubles that you encountered because of it. We are always looking for ways to improve and will use your feedback to help us do just that.
I paid for a room online then got there and was told there were no rooms.
Business response:
Thank you for your feedback. I’m so sorry a room was not available and for the great inconvenience this caused, Maya. That was not the first impression we were aiming for and we’re sorry we disappointed you.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 940 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.