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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again It had to be the absolute worse experience I've had in my life. Staff was never around and was rude
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
The room I stayed in smelled like smoke. Don't think the electrical was working properly. And there was a ring in the tub. Overall the worse experience I've ever had staying at a hotel
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Hood winked I don't know because I did not get to stay there. There were no reservations in my name nor were there any available rooms for me to stay the night. Though I had a confirmation number, it was useless. We were sent away, even though the money was taken out of my account for services I did not receive.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Kitchen and refrigerator alright. Price was alright. Carpet was nasty. Lots of noise at night. Hard to open doors with key card.
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Decent but could be better The first hotel room we had was horrible. The beds weren't made and the TV didn't work. I've never been to a hotel where u didn't have curtains for the window. The beds were rough and I had minor back problems when waking up. Policy is too strict on linens and bed sheets. The young man at the front desk was very helpful with us getting another room.
Not going back It took over a hour to get check in and the front desk was horrible and rude not to me but others
DO NOT RECOMMEND Sucked. How do you get charged $10 extra dollars because the floor towel that goes in the bathroom was stained? When we got our deposit back they charged $10 for a towel that belongs on the floor when u get out of the shower. That is where the towel stayed. Can we help their floor wasn't clean enough that it stained the towel? Its meant to stand on after you get out of the shower, and thats exactly what we used it for. There was no house keeping service, it was an extra charge. Wifi was not free, you either ... read more
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Ordinary and basic. I arrived about 11 pm and was met at the reception desk with a roll-down metal divider and instructions to dial 500 to check in. I did as instructed and a few moments later the metal divider was rolled up and a man checked me in. He was reasonably courteous and gave me my key card with verbal instructions on how to find my room, on the other side of the keyed entrance. The room was bare-bones but looked clean. There were no curtains on the Windows but very basic window shades that weren't enough to keep o... read more
Business response:
We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
It was a dump.
Business response:
We are sorry your stay didn’t live up to your expectations. We wish you the best in your future travels and hope you will give us another try.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 957 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.