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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fort Bragg There is a lot of road construction around the facility making it very difficult to get around. The place is very run down and needs some upgrading.
Business response:
Thank you for your feedback. The road work should be completed this week. We are working to upgrade our hotel as well.
BAD NIGHT The room was dirt, the bed was not made, and there were dishes in the sink. When we asked for another room, we were told that was all there was. They would not even refund our reservation. Don't make an $80 mistake, Don't stay here!
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Get what you pay for. No frills. No free wifi. No working tv remote. Murphy style bed. Clean enough. Looks like it may be used as local, temp homeless housing.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Never again It had to be the absolute worse experience I've had in my life. Staff was never around and was rude
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
The room I stayed in smelled like smoke. Don't think the electrical was working properly. And there was a ring in the tub. Overall the worse experience I've ever had staying at a hotel
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Hood winked I don't know because I did not get to stay there. There were no reservations in my name nor were there any available rooms for me to stay the night. Though I had a confirmation number, it was useless. We were sent away, even though the money was taken out of my account for services I did not receive.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Kitchen and refrigerator alright. Price was alright. Carpet was nasty. Lots of noise at night. Hard to open doors with key card.
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Decent but could be better The first hotel room we had was horrible. The beds weren't made and the TV didn't work. I've never been to a hotel where u didn't have curtains for the window. The beds were rough and I had minor back problems when waking up. Policy is too strict on linens and bed sheets. The young man at the front desk was very helpful with us getting another room.
Not going back It took over a hour to get check in and the front desk was horrible and rude not to me but others
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 940 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.