Extended Stay America Select Suites - Fayetteville

Ken 

on Expedia

7 years ago

Don't do a late Check-in I called prior to 6pm to let them know that I would be delayed at Ft. Bragg. I arrived at 11pm and used the lobby phone -- as directed to contact the on-duty person. No answer of any kind for 1p min. Finally got a "800" number person that was supposed to get in touch with someone. Staff finally showed up -- finally got in my room after approx. 50 min. TV Remote did not work. Upon discussing the issues with the mgr. -- the next morning, I was informed that no discount or accommodation could be done. T... read more

kimberly 

on Expedia

7 years ago

looked at my covers and I thought it was an marker who would expect blood would be on your cover so I took dawn to try to clean it come to find out it was blood took it to the front and was told It was fresh and I had to was it myself and there is more than one stain on my cover 

Wm 

on Expedia

7 years ago

Not a real hotel! First off, this isn't a real hotel and should not be offered as such. The internet isn't free. In fact, the not free internet was extremely laggy. The typical hotel toiletries aren't offered. There isn't a breakfast offered or available for purchase. The staff is so used to dealing with long-term clients, they forget what customer service looks like. The walls are so thin that you can hear everything that is going on in the adjacent rooms.Smoking is permitted or tolerated by the management. It was horrible ... read more

Louis 

on Expedia

7 years ago

I would not recommend this hotel to any one. The staff was horrible and rude. They were people selling drugs out of their rooms. It's was nasty and not taken care off. Honestly wouldn't NEVER stay there again. 

Angel Martinez 

on Expedia

7 years ago

Don’t stay there... Super Bad customer service for the check in, the front desk was close. We had to call a number they have in the front door in order to get assistance from someone. When the guy finally came downstairs 10 min later was super rude with us. In the morning was a different story and staff was nicer. PLEASE BE AWARE.... THEY CHARGE 45$ extra if you don’t take out the garbage. YES YOU HAVE TO TAKE OUT YOUR OWN GARBAGE, even thou they have house keeping service. Won’t stay again. 

Von 

on Expedia

7 years ago

Misrepresentation of Woodsprings Suites Had to pay for WI-FI. Advertised as free The remote for the TV didn't work. TV channels were missing Noisey, hotel guests were slamming doors all night Roaches 

catherlen 

on Expedia

7 years ago

Terrible place to stay! Staff is rude and disrespectful!! Roaches everywhere!! Will not recommend to anyone!! Not worth the money you pay to stay there. 

Anonymous 

on Expedia

7 years ago

Clean, but marred with horrible service Horrible customer service from the Assistant Manager, Nairobi. Nasty, mean, dismissive, and "can't be wrong". The other workers, while not overly cheerful, at least didn't talk down to you like your questions were stupid and you were dumb. Room was clean, but those policies were a bitt off the charts (if YOU don't dispose of your own trash it's $45 charge)