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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pet deposit was more than the room
Business response:
Thank you for your feedback. I'm sorry to hear that our pet deposit was not to your liking. We hope you were able to have an otherwise pleasant stay with us.
The room smells bad , bad cover not clean and full of hair , only one upused pillow and the air conditioning was so loud
Business response:
We are so sorry for the issues you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry this was not your experience. We wish you the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Ok if in a bind The trip was last minute and their last minute deal was hard to pass up, but should have been. The A.C. barely worked all night. The toilet ran constantly and some of the neighbors were pretty rowdy through the night. The area is a bit questionable especially if arriving late.
Business response:
Thank you for your review. We are so sorry to hear about your experience with the A/C and toilet in your room. Your comments have been shared with the appropriate people as we want each of our guests to have a pleasant stay with us. We promise a clean and well-maintained room to every guest and it sounds like we fell short here. We hope to welcome you back soon as we are eager to provide you with a room (and hopefully a quieter stay) all guests deserve.
Ridiculous cleaning demands must clean your room not even leave anything in the garbage or get charged $45
Business response:
We are so sorry for the negative experiences you had during check-out after your stay with us. Your comments have been forwarded to the operations team to provide them with additional feedback on your experience.
DO NOT BOOK HERE!!!! Upon my Husband's arrival to this establishment he encountered a filthy room. The floor had not been vacuumed, the bed was not freshly made, there were no towels or any type of soaps, lotions, etc. in the bathroom and to top it all off there were large roaches climbing the walls. We have never encountered a more disgusting and filthy experience booking through Hotels.com and will be contacting their corporate office immediately.
Business response:
Thank you for your review. We are so sorry to hear that you were disappointed by the cleanliness of your room. This is not typical of a WoodSpring room. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We wish you only the best in your future travels.
i got off work last Friday at 2am and my key did not work. this was the 2nd time this happened. I had urinate really bad and i couldn't get in the room that I pay 300 a week for. I had to wait 25 minutes for the reservations person to contact the night desk person. all because my key wasn't programmed properly.
Business response:
o Thank you for reviewing our hotel. We hope you found the accommodations pleasing but we’re so sorry to hear about your door key malfunction. We apologize for the inconvenience this caused and will be sure to address it so your next visit is a more pleasant one.
The front desk was unattended for fifteen minutes upon check-in, and the prebooked disabled accessible room was not cleaned and ready. They had to substitute an inferior room with smaller beds. They also tried to insist that there was a fifty dollar deposit required for rooms, despite not being any mention of it in the paperwork or on the website. They also made us take out our own trash, despite my partner being disabled.
Business response:
We're sorry to hear you had a negative experience during your stay with us. We hope you'll give us another try the next time you're in the area and we thank you for taking time to review our hotel.
Buyer beware! The hotel is in a very sketchy neighborhood with strip clubs all around (I counted 5 within half a mile). The clientele was pretty much homeless who scavenged enough money to get a bed for the night. The first room was filthy, however, the manager was EXTREMELY responsive and attentive. He immediately got me another room but before he moved me he had the room scoured and cleaned. He also extended my stay for free for 2 days to make up for it. In the time I was there the power was out for several hours due to a ... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 957 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.