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Extended Stay America Select Suites - Fayetteville - Fort Bragg
- Hotels
- Fayetteville, NC
About this business
Location details
6820 Cliffdale Rd, Fayetteville, NC, 28314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches .
Business response:
Dear Payton,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, especially regarding cleanliness. This is certainly not the experience we aim to provide. Please be assured that your concerns have been addressed with our team, and we are taking immediate steps to improve. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
I did not like anything about this property other than the staff who is single handedly saving the place. Do not advertise non smoking spaces when the entire place STINKS and needs to be fumigated.
Business response:
Dear Damien, Thank you for the valuable feedback. It is nice to know you were pleased with our staff. However, we are sorry for the issues you had during your recent visit to our hotel. Our housekeeping team works hard to keep the area clean and fresh, including the room, but we regret this was not your experience. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Your feedback will help us improve, and we hope you will r... read more
False advertising The hotel really should rewrite the advertisement it does online!! It is EXTREMELY pet friendly which I hated dogs everywhere!! The stove top sink combo was nice but bring ur own EVERYTHING to go with it even a sink stopper! Now I booked the hotel because it advertised a pool! No pool nowhere the hotel is just a 4 story bland building! No early check-in even though I paid early I still had to leave and find something to do until 3:00. No pool false advertising. The staff was not friendly the guy who checked... read more
Business response:
Dear Princess, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We also regret any discrepanc... read more
I attempted to check out early. Before 11am I told the manager. I was told they can't do anything as this was an Expedia reservation. I contacted Expedia and they called the hotel. It was 11:10am. Expedia was told that nothing could be done and there could be no refund because it was after 11am. FU. I'll never again stay at an Extended Stay America.
Business response:
sorry for the inconvenience
Poorly The staff could not offer me a room key that she had to let me in and out the room like I was in jail put me in a smoke room with my daughter room room smells smoky blinds were broken terrible
Business response:
Dear Nacole, Thank you for your feedback. We apologize for the inconvenience you experienced with your room key and the condition of your assigned room. This does not reflect our usual standard of service. Your comments will be addressed with our staff to prevent such issues in the future. We hope you'll give us another opportunity to provide a better experience.Sincerely,Hotel Management
Do t waste your time The hotel was nasty from the parking lot to the rooms. The room was dirty had no soap to wash your hands and the mattress was so thin I could feel every spring. I left after only being there 2 hours and wasted that money.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Fort Bragg
How is Extended Stay America Select Suites - Fayetteville - Fort Bragg rated?
Extended Stay America Select Suites - Fayetteville - Fort Bragg has a 3.1 star rating with 810 reviews.
When is Extended Stay America Select Suites - Fayetteville - Fort Bragg open?
Extended Stay America Select Suites - Fayetteville - Fort Bragg is open now. It will close tomorrow at 12:00 a.m.