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Extended Stay America Select Suites - Fayetteville - Fort Bragg
- Hotels
- Fayetteville, NC
About this business
Location details
6820 Cliffdale Rd, Fayetteville, NC, 28314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No service desk representative I made a reservation on hotels.com. I showed up before 9 pm. No one was at the front desk. There was a phone that said, dial 0 for after hours check in. I dialed 0. A person picked up and said, "let me call the front desk." I hear a phone ringing behind a locked door. 30 seconds goes by and the lady comes back on the phone and says, "there's supposed to be someone there, but they're not picking up. I don't know how long they'll be gone, but you'll have to wait because your rate in non-refundabl... read more
Business response:
Dear Timothy, We are very sorry for disappointing you and for the service issues you encountered while you were here. You have our assurance your comments will be addressed appropriately. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you again for bringing this to our attention, and we ask that you give us some time to look into this. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern fo... read more
Nothing was unique. I dislike I book this through Expedia . When I get to the property the front desk lady told me they don’t service to “local” people and they don’t book rooms unless it is 3 days or more of booking.
Business response:
Dear Christie, We sincerely apologize for the frustration you experienced upon arrival. Our policies are intended to ensure a comfortable stay for all guests. Please accept our sincere apologies for any inconvenience caused. Your feedback is valuable, and we'll review our procedures to prevent similar issues in the future. Should you reconsider, we'd appreciate the opportunity to provide you with a more positive experience. Thank you for bringing this to our attentionSincerely,Hotel Management
Property is not maintained at all
Business response:
Dear Sang Rae, Thank you for your review of our hotel. Our goal is to provide a well-maintained environment, and we regret if your experience fell short of expectations. We take such input seriously and are committed to addressing any concerns internally. Your satisfaction is important, and we hope to have the opportunity to provide an improved experience on your next visit.Sincerely,Hotel Management
The beds were not clean and had bugs
Business response:
Dear 3 Brothers, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Booked a room ..got there ..no rooms available Need refund
Business response:
Dear Andrea, Thank you for sharing your feedback. We aim to provide a seamless experience for every guest. Therefore, we apologize for failing to meet your expectations. What you encountered is not typical or representative of our service standards. We will investigate this issue to see what went wrong and ensure such problems are not repeated. If you made your reservation through a third-party booking site, we suggest you contact them directly. However, feel free to reach out to us if we can assist you in any way. We hope y... read more
I was satisfied up until I pulled back the sheets and found bedbugs.
Business response:
Dear Jacquesa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room looked nothing like the website stated. Beds were unmade and room wasn't cleaned upon check in. Switched to a different room and requested a refund but was denied. Overall terrible experience.
Business response:
Dear Ashleigh, We are sorry for your disappointment with the issues you encountered with your room's cleanliness and the frustration of denying a refund. It is very unusual as our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. Please allow us to evaluate the issue concerning a refund. We will also share your feedback with our housekeeping and will use this as an opportunity to improve our service delivery. Thank you for sharing yo... read more
Was horrible place inside of the room dirty and bed was a metal frame really one star hotel
Business response:
Dear John, Thank you for your feedback and for being our guest. We apologize for your disappointment with the cleanliness of your room and the bed. We take pride in delivering impeccable service and providing accommodations to their comfort. We regret that this was not your experience; Your comments will be shared so we can use them to enhance our guest's experience in the future. We welcome another opportunity to show you the hospitality you should have received on this occasion, and we wish you all the best with your trave... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Fort Bragg
How is Extended Stay America Select Suites - Fayetteville - Fort Bragg rated?
Extended Stay America Select Suites - Fayetteville - Fort Bragg has a 3.1 star rating with 810 reviews.
When is Extended Stay America Select Suites - Fayetteville - Fort Bragg open?
Extended Stay America Select Suites - Fayetteville - Fort Bragg is open now. It will close tomorrow at 12:00 a.m.