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Extended Stay America Select Suites - Fayetteville - Fort Bragg
- Hotels
- Fayetteville, NC
About this business
Location details
6820 Cliffdale Rd, Fayetteville, NC, 28314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
False advertising The hotel really should rewrite the advertisement it does online!! It is EXTREMELY pet friendly which I hated dogs everywhere!! The stove top sink combo was nice but bring ur own EVERYTHING to go with it even a sink stopper! Now I booked the hotel because it advertised a pool! No pool nowhere the hotel is just a 4 story bland building! No early check-in even though I paid early I still had to leave and find something to do until 3:00. No pool false advertising. The staff was not friendly the guy who checked... read more
Business response:
Dear Princess, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We also regret any discrepanc... read more
I attempted to check out early. Before 11am I told the manager. I was told they can't do anything as this was an Expedia reservation. I contacted Expedia and they called the hotel. It was 11:10am. Expedia was told that nothing could be done and there could be no refund because it was after 11am. FU. I'll never again stay at an Extended Stay America.
Business response:
sorry for the inconvenience
Poorly The staff could not offer me a room key that she had to let me in and out the room like I was in jail put me in a smoke room with my daughter room room smells smoky blinds were broken terrible
Business response:
Dear Nacole, Thank you for your feedback. We apologize for the inconvenience you experienced with your room key and the condition of your assigned room. This does not reflect our usual standard of service. Your comments will be addressed with our staff to prevent such issues in the future. We hope you'll give us another opportunity to provide a better experience.Sincerely,Hotel Management
Do t waste your time The hotel was nasty from the parking lot to the rooms. The room was dirty had no soap to wash your hands and the mattress was so thin I could feel every spring. I left after only being there 2 hours and wasted that money.
No service desk representative I made a reservation on hotels.com. I showed up before 9 pm. No one was at the front desk. There was a phone that said, dial 0 for after hours check in. I dialed 0. A person picked up and said, "let me call the front desk." I hear a phone ringing behind a locked door. 30 seconds goes by and the lady comes back on the phone and says, "there's supposed to be someone there, but they're not picking up. I don't know how long they'll be gone, but you'll have to wait because your rate in non-refundabl... read more
Business response:
Dear Timothy, We are very sorry for disappointing you and for the service issues you encountered while you were here. You have our assurance your comments will be addressed appropriately. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you again for bringing this to our attention, and we ask that you give us some time to look into this. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern fo... read more
Nothing was unique. I dislike I book this through Expedia . When I get to the property the front desk lady told me they don’t service to “local” people and they don’t book rooms unless it is 3 days or more of booking.
Business response:
Dear Christie, We sincerely apologize for the frustration you experienced upon arrival. Our policies are intended to ensure a comfortable stay for all guests. Please accept our sincere apologies for any inconvenience caused. Your feedback is valuable, and we'll review our procedures to prevent similar issues in the future. Should you reconsider, we'd appreciate the opportunity to provide you with a more positive experience. Thank you for bringing this to our attentionSincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Fort Bragg
How is Extended Stay America Select Suites - Fayetteville - Fort Bragg rated?
Extended Stay America Select Suites - Fayetteville - Fort Bragg has a 3.2 star rating with 904 reviews.
When is Extended Stay America Select Suites - Fayetteville - Fort Bragg open?
Extended Stay America Select Suites - Fayetteville - Fort Bragg is open now. It will close tomorrow at 12:00 a.m.