Extended Stay America Select Suites - Fayetteville - Fort Bragg

Business response:

Dear Sang Rae, Thank you for your review of our hotel. Our goal is to provide a well-maintained environment, and we regret if your experience fell short of expectations. We take such input seriously and are committed to addressing any concerns internally. Your satisfaction is important, and we hope to have the opportunity to provide an improved experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear 3 Brothers, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Andrea, Thank you for sharing your feedback. We aim to provide a seamless experience for every guest. Therefore, we apologize for failing to meet your expectations. What you encountered is not typical or representative of our service standards. We will investigate this issue to see what went wrong and ensure such problems are not repeated. If you made your reservation through a third-party booking site, we suggest you contact them directly. However, feel free to reach out to us if we can assist you in any way. We hope y... read more

Business response:

Dear Jacquesa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Ashleigh, We are sorry for your disappointment with the issues you encountered with your room's cleanliness and the frustration of denying a refund. It is very unusual as our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. Please allow us to evaluate the issue concerning a refund. We will also share your feedback with our housekeeping and will use this as an opportunity to improve our service delivery. Thank you for sharing yo... read more

Business response:

Dear John, Thank you for your feedback and for being our guest. We apologize for your disappointment with the cleanliness of your room and the bed. We take pride in delivering impeccable service and providing accommodations to their comfort. We regret that this was not your experience; Your comments will be shared so we can use them to enhance our guest's experience in the future. We welcome another opportunity to show you the hospitality you should have received on this occasion, and we wish you all the best with your trave... read more