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Extended Stay America Select Suites - Fayetteville - Fort Bragg
- Hotels
- Fayetteville, NC
About this business
Location details
6820 Cliffdale Rd, Fayetteville, NC, 28314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff should answer requests promptly, especially if the room was not turned over correctly.
Business response:
• Thank you for your review. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. Best wishes in your future travels.
Customer service was good, no smoking means no smoking. Clean room but smoke filled. No hand soap, no towels, and toilet wouldn't flush properly.
Business response:
Thank you for your review and detailed comments. We value your feedback and apologize that we did not meet our promise to you of a clean and well-maintained room. This is not typical of a stay at WoodSpring Suites. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we fell short during your stay. Your comments have been shared with our operations team to address this issue. We wish you w... read more
Worst hotel This was the worst stay ever. The bathroom wasn’t clean. There wasn’t any towels in the room. Had to go ask for towels and the toilet was leaking.
Business response:
• We are so disappointed to hear that you got a bad impression of our hotel during your stay. We strive for an all-around positive guest experience and we’re sorry that was not your experience. We wish you the best in your future travels.
Awful... dirty Rooms stinky and dirty. After 4 days I asked to have the room cleaned and was told no. That I could be given sheets and clean it myself. Customer service was terrible
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you had negative experiences during your stay. We are particularly disappointed to hear that you were not able to enjoy our clean rooms. We strive to provide a great guest experience with comfortable rooms and friendly service and we will look into everything you've brought to our attention. Best wishes in all your future travels.
Dont waste your money! They had several roaches, alot of noise and the room smelled.
Business response:
We apologize you had a bad experience with us. Thank you for letting us know about the issues you experienced. We are taking corrective measures so this doesn't happen again.
Not clean! The room was dirty and there was bugs in the bed. The whole building smells like cigarette smoke. Fortunately, the manager and front desk clerks were nice enough to give me a refund.
Business response:
I do apologize for any inconvenience you may have had with us. Thank you for giving me the chance to make things right for you, also for letting me know what went wrong so we can fix any issues for the future.
I paid for 28 days, 7 days later they kicked me out and wouldn't refund my money. The staff kept walking in my room without knocking. The worse I've ever been treated in my life.
Business response:
Due to the concerns we had stemming from your room, we did ask for you to leave the property. I do apologize for the inconvenience these policies we have in place may have caused for you.
Room smelled of pot and smoke detector covered with bag. Another guest tried to sell drugs
Business response:
Thank you for taking the time to comment on your recent stay with us. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
My room wasn't ready The room is had was stinks I found trash in my room The elevator was with trash
Business response:
I'm sorry your room wasn't ready when you arrived. I hope you will consider giving us another chance.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Fort Bragg
How is Extended Stay America Select Suites - Fayetteville - Fort Bragg rated?
Extended Stay America Select Suites - Fayetteville - Fort Bragg has a 3.1 star rating with 848 reviews.
When is Extended Stay America Select Suites - Fayetteville - Fort Bragg open?
Extended Stay America Select Suites - Fayetteville - Fort Bragg is open now. It will close tomorrow at 12:00 a.m.