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Extended Stay America Select Suites - Fayetteville - Fort Bragg
- Hotels
- Fayetteville, NC
About this business
Location details
6820 Cliffdale Rd, Fayetteville, NC, 28314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry to see your low rating, Immonne. We strive to deliver a clean and comfortable stay to all our guests, and we hope you give us another opportunity to do just that. Best wishes in all your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Harmony. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The room smelled, everything was extra, you would think a suite would have utensils but there was nothing, I mean nothing. Room walls are paper thin, you hear everything, I mean everything! If you stay here set your expectations very low.
Business response:
Thank you for your feedback, Brett. We are so sorry for the issues that you had with the unpleasant odors, and also our amenity offerings and noise levels. Our staff works hard to address these issues as soon as they are made aware and we can't apologize enough that this didn't happen for you. As far as our amenities, since we are a value focused hotel we allow our guests to customize their experience and only pay for items that they may need or want to use, and pay for additional items like cookware should they need them. W... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Room was infested with bugs and roaches.
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us, Paul. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Just not great experience dirty room felt like I was put in the bug’s room and they didn’t tell them
Business response:
Oh no! We are so disappointed to see that you experienced issues with overall cleanliness and possible pest sightings problems during your time with us, Desmond. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Rachael. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Staff was unhelpful, not enough linen, 3 of us in the room only 1 towel and refused to give us more, tub had mildew and was not clean we had to buy cleaning supplies and clean ourselves. The bathroom light didn't work and was very dim, the exhaust fan didn't works that well. There was an extra charge for everything. Zero amenities.
Business response:
Thank you for your detailed review of your stay. We sincerely apologize for amount of towels that we offer, and for the issues that you experienced with the overall cleanliness - and maintenance issues. Regarding our amenities, we apologize that you were not aware of our unique amenity offerings in which we allow our guests to only pay for the items that they need or want to use. We are terribly sorry for any inconvenience that this created, and can assure you that we will address these concerns with our housekeeping and mai... read more
woodspring I was given the wrong room
Business response:
We are so sorry for the issue that you had with receiving the wrong room. We do hope that our super friendly and helpful staff was able to assist you in getting that corrected, Andrew. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Fort Bragg
How is Extended Stay America Select Suites - Fayetteville - Fort Bragg rated?
Extended Stay America Select Suites - Fayetteville - Fort Bragg has a 3.1 star rating with 848 reviews.
When is Extended Stay America Select Suites - Fayetteville - Fort Bragg open?
Extended Stay America Select Suites - Fayetteville - Fort Bragg is open now. It will close tomorrow at 12:00 a.m.