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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mal servicio y malas instalaciones
Business response:
Dear Guest, Thank you for being our guest and for taking the time to share your feedback. We are very sorry to hear that your visit did not meet expectations, as both attentive service and well-maintained facilities are essential to a positive stay. We regret the inconvenience this caused and sincerely apologize for the impact it had on your time with us. Your comments have been shared with the team to help reinforce our standards and guide improvements for future guests. We hope you will consider giving us another opportuni... read more
I didn’t end up staying here because of the cockroaches and the smell. The staff said they would submit something to Expedia for a refund. I prefer to reach out to Expedia and let them know to take this property off of their website. This should not be a property that they promote. I will say the staff was upfront and honest as soon as I walked in to check in, “this property has cockroaches“. I almost could’ve gotten over the cockroaches, but it was the chemical smell that got stuck on my throat. I couldn’t breathe and cough... read more
Business response:
Dear Guest, We sincerely apologize for the distressing experience you encountered and understand how unsettling the situation must have been. We regret that the condition of the environment and the strong scent you noticed affected your ability to remain on the property. Your concern has been shared with the relevant team to address this matter and prevent future occurrences. We hope you will allow us another opportunity to deliver a significantly improvedstayin the future. Sincerely, Hotel Management
El cuarto demasiado sucio, insectos, cucarachas, lleno de animales, en la cocina, baño, camas, piso, muros, techo y no recibimos respuesta del staff solo un, no tenemos cuartos o no podemos hacer nada
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re very sorry to hear about the condition of the room and the lack of support you experienced, as no guest should arrive at a space that feels unclean or unresolved. We understand how upsetting it must have been to encounter these concerns without a meaningful solution, and your comments will be reviewed with the leadership team to ensure stronger attention to responsiveness and overall upkeep. We hope you will consider giving us another opportunity to provide a vis... read more
The room was disgusting, the halls were gross, it smelled terrible. There were stains on the walls and floor, there was a hole in the wall of our room. It was nasty.
Business response:
Dear Guest, We are very sorry to hear about the condition of your room and the common areas during your stay. The cleanliness and upkeep of our property are essential to the experience we aim to provide, and your comments have been shared with our housekeeping and maintenance teams to ensure greater attention to these areas. We sincerely regret the discomfort this caused and hope you will allow us another opportunity to provide a visit that better reflects the quality and comfort our guests rightfully expect. Sincerely, Hote... read more
Front desk did the best with what they had ive stayed in alot of placss all across the us but ive never honestly seen a single roach in a hotel motel or inn but i will say Fayetteville extended stay definitely has a few
Business response:
Dear Guest, We’re very sorry to hear about your unsettling experience and truly regret that your visit did not meet expectations. The situation you described does not reflect the standards we strive to uphold, and we understand how disappointing this must have been. Your feedback has been promptly shared with our leadership team for further review and corrective measures. We appreciate your acknowledgment of our front desk efforts and will share your comments with them. We hope to have the opportunity to provide you with a f... read more
Floors are sticky, roaches on the floors, walls, and in the bed. Tub look like maybe was cleaned by a guest a month ago. So gross I left and went to a Holiday Inn.
Business response:
Dear Doug, We sincerely apologize for the disappointing experience you encountered during your visit. It is very concerning to hear about the condition of the room surfaces and appliances, and we regret that these issues made your time with us unsuitable. We understand your frustration and regret that you chose to leave and seek other accommodations elsewhere. Your comments have been shared with our housekeeping team to ensure improvement in these areas and prevent similar situations for future guests. We hope you will allow... read more
Cockroaches in my room. Dirty refrigerator. Toilet ran all night.
Business response:
Dear Larry, We sincerely apologize for the unpleasant experience you encountered during your stay. The cleanliness and comfort of our guests are of utmost importance, and we regret that the condition of your room and the maintenance issues you described did not reflect our usual standards. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate you bringing these matters to our attention and hope you will consider giving us ano... read more
No front desk staff; bugs, shower handle did not work so no showers, toilet barely flushed, loud drilling sounds during the night and domestic situation going on with screaming and on doors all hours of the night with no front desk staff to call so must call police; keys would never work
Business response:
Dear Andrea, We’re very sorry to hear about the issues you faced during your stay. We assure you that the condition of your room and the maintenance issues you described do not reflect the standards we aim to uphold. Additionally, we regret the disturbances you experienced due to noise and the domestic situation in the building, which impacted your rest. Furthermore, the challenges with staff availability and key access are concerning, and your feedback has been shared with the appropriate teams for immediate review and impr... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.4 star rating with 868 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.