This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was disgusting, the halls were gross, it smelled terrible. There were stains on the walls and floor, there was a hole in the wall of our room. It was nasty.
Business response:
Dear Guest, We are very sorry to hear about the condition of your room and the common areas during your stay. The cleanliness and upkeep of our property are essential to the experience we aim to provide, and your comments have been shared with our housekeeping and maintenance teams to ensure greater attention to these areas. We sincerely regret the discomfort this caused and hope you will allow us another opportunity to provide a visit that better reflects the quality and comfort our guests rightfully expect. Sincerely, Hote... read more
Front desk did the best with what they had ive stayed in alot of placss all across the us but ive never honestly seen a single roach in a hotel motel or inn but i will say Fayetteville extended stay definitely has a few
Business response:
Dear Guest, We’re very sorry to hear about your unsettling experience and truly regret that your visit did not meet expectations. The situation you described does not reflect the standards we strive to uphold, and we understand how disappointing this must have been. Your feedback has been promptly shared with our leadership team for further review and corrective measures. We appreciate your acknowledgment of our front desk efforts and will share your comments with them. We hope to have the opportunity to provide you with a f... read more
Floors are sticky, roaches on the floors, walls, and in the bed. Tub look like maybe was cleaned by a guest a month ago. So gross I left and went to a Holiday Inn.
Business response:
Dear Doug, We sincerely apologize for the disappointing experience you encountered during your visit. It is very concerning to hear about the condition of the room surfaces and appliances, and we regret that these issues made your time with us unsuitable. We understand your frustration and regret that you chose to leave and seek other accommodations elsewhere. Your comments have been shared with our housekeeping team to ensure improvement in these areas and prevent similar situations for future guests. We hope you will allow... read more
Cockroaches in my room. Dirty refrigerator. Toilet ran all night.
Business response:
Dear Larry, We sincerely apologize for the unpleasant experience you encountered during your stay. The cleanliness and comfort of our guests are of utmost importance, and we regret that the condition of your room and the maintenance issues you described did not reflect our usual standards. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate you bringing these matters to our attention and hope you will consider giving us ano... read more
No front desk staff; bugs, shower handle did not work so no showers, toilet barely flushed, loud drilling sounds during the night and domestic situation going on with screaming and on doors all hours of the night with no front desk staff to call so must call police; keys would never work
Business response:
Dear Andrea, We’re very sorry to hear about the issues you faced during your stay. We assure you that the condition of your room and the maintenance issues you described do not reflect the standards we aim to uphold. Additionally, we regret the disturbances you experienced due to noise and the domestic situation in the building, which impacted your rest. Furthermore, the challenges with staff availability and key access are concerning, and your feedback has been shared with the appropriate teams for immediate review and impr... read more
I wouldn't know. My room was cancelled, due to overbooking, at 8:40pm on the day of alleged check in and I was charged a cancellation fee. Thankfully Expedia was able to find me a room at another property.
Business response:
Dear Christopher, We’re truly sorry for the disruption you experienced with your reservation. While we did reach out to you before your arrival to inform you of the overbooking and waive any cancellation fees, we understand the inconvenience and disappointment this situation has caused. This is not the smooth experience we want for our guests. Your feedback is invaluable, and we’ll continue working to ensure such issues are avoided in the future. We are wholly committed to regaining your trust and confidence, and we hope you... read more
Seen many roaches .. bathroom shower rod was barely hanging onto the wall.
Business response:
Dear Stephanie, We sincerely apologize for the condition of your room and the presence of pests, as this falls well short of the standards we strive to maintain. While we adhere to strict industry protocols for pest prevention, we will have the room you stayed in professionally inspected and treated as a precautionary measure. We also regret the issue with the shower rod and any inconvenience it caused. Your feedback has been shared with our team to address these maintenance and cleanliness concerns, ensuring a more comforta... read more
The front access door doesn’t work half the time. Attendant just said “yeah it does that “ matter of fact. And the first floor and elevators smelled terrible. TV had zero working channels
Business response:
Dear Jeremy, Thank you for sharing your comments. We sincerely apologize for the issues you experienced during your stay. We understand how frustrating it must have been to deal with a front access door that was unreliable and the lack of proper resolution from the attendant. We are sorry for the issue you encountered with the elevators and TV channels. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. This does not reflect the standards we strive t... read more
Plenty of roaches. Shower curtain rod was pulled down in the middle and the shower curtain wouldnt stay closed
Business response:
Dear James, Thank you for sharing your feedback with us. We sincerely apologize for the condition of your room, as the issues you experienced are far below the standards we strive to maintain. It is regrettable that pests were present and that the cleanliness and upkeep of the bathroom affected your stay. Your feedback has been shared with our team, allowing us to address these concerns and enhance our guest experience. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 860 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.