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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was nasty and had roaches.
Business response:
Dear Jessica, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
After making a mistake in booking this property when I was attempting to book a property in a different city their front desk was unavailable for the next 16 hours while my booking agent worked tirelessly to fix the issue and get a refund in the end they refused it and wrote me in as a no show and kept the money un professional doesn't begin to describe this place don't for the love of anything book here!
Business response:
Dear Samuel, We are truly sorry to hear that your experience didn’t meet expectations. We understand how disappointing it can be when things don’t go as planned. Your concerns have been noted, and we are committed to addressing them internally. We appreciate your feedback and hope you might give us another chance to offer the level of service we strive to deliver. Sincerely, Hotel Management
Bugs in the room
Business response:
Dear William, Thank you for bringing your experience to our attention. We appreciate your feedback and regret that your stay was affected by an unacceptable condition. Please accept our sincere apologies for the inconvenience you encountered. This matter has been shared with our team to ensure it is promptly addressed. We hope you’ll consider giving us another opportunity to provide a more comfortable and improved visit in the future. Sincerely, Hotel Management
Roaches EVERYWHERE. Even the front desk attendant said "they're all over the place." The bed was wobbly, the toilet never stopped running, everywhere except (thankfully) the room smelled awful. The front door where you scan your key to get in is far too fidgety and they only clean every two weeks. You have to pay extra for more towels or anything to cook with.
Business response:
Dear Sonny, Thank you for taking the time to share your experience. We take concerns about cleanliness very seriously, and the issue you've raised is being thoroughly addressed by our team to ensure a more comfortable environment for all guests. As part of our extended stay model, select items and services are available for purchase, and our housekeeping schedule is bi-weekly, as communicated prior to arrival. We truly appreciate your understanding and hope to have the opportunity to offer you a better experience in the futu... read more
Do not go here The shower leaked 24/7, the toilet kept running, saw roaches on room, hallway smelled like cat urine the whole time. They only gave 1 towel per person.
Business response:
Dear Wendi, Thank you for bringing these concerns to our attention. We sincerely apologize for the discomfort you experienced during your stay. What you described does not reflect the standards we strive to uphold, and we understand how disappointing that must have been. Your feedback is being taken seriously and shared with the appropriate teams for immediate review. We hope you will consider giving us another opportunity to offer a significantly improved experience in the future. Sincerely, Hotel Management
The property looks nice on the outside & photographs well. Our room was dreadful! Roaches everywhere!!! Window shade fell off when we tried to pull it down & hit one guest's head. Bathroom sink caulking was peeling off. Brown filth behind faucet. Bathroom door was damaged & wouldn't lock. Toilet ran constantly. Floor was dirty. Noisy because some guests were carousing in the hallway overnite. Only one electrical socket worked in the room. When we checked out, the reception area was locked & no staff was available for us to i... read more
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely regret that your experience fell short of expectations and caused frustration during yourstay. Guest comfort and safety are very important, and we take feedback like yours seriously. Your observations will be carefully shared with the team. We appreciate you bringing this to our attention. It is our hope that any future travel plans bring more positive experiences. Sincerely, Hotel Management
disappointing The front door clerk would not give me my room I paid for. She said it was after 12pm but it took her 20 minutes to come down from her room after customer service told me my room number was 211. And that was about 11:40pm. Don't forget people were walking out of the building with beer bottles and some were smoking more than cigarettes at this time outside.
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret the inconvenience you faced during check-in and the disturbances you observed, as this does not align with the attentive, secure experience we strive to deliver. While we aim to ensure smooth arrivals and a welcoming atmosphere, we recognize that certain aspects of your stay did not meet our standards, and we regret the frustration this caused. We appreciate you bringing your concerns to our attention. We are addressing these issues with our team to improve bo... read more
Looks and smells like a homeless shelter, floors were dirty, hallways were dirty, only thing that was decent was the bed was clean. I paid $160 for a night and honestly wouldn’t stay again here if someone paid me $160
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We are genuinely sorry that your experience did not align with your expectations. We understand the importance of a welcoming and well-kept environment, and we are reviewing your comments with our team to address the concerns raised. While we are glad to hear there was at least one aspect that met your standards, we regret that the overall visit left you disappointed. Your feedback is valuable to us, and we hope to have the chance to offer a significantly i... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.