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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are roaches all of the property and the staff knows about it and said there is nothing they can do about it.
Business response:
Dear Zachary, Thank you for bringing this issue to our attention. We genuinely apologize for the discomfort and inconvenience you’ve experienced during your stay. We understand how disappointing it can be to encounter pests, and we take such matters seriously. Our team is committed to maintaining a clean and safe environment for our guests, and we will address this situation promptly. Your feedback is invaluable in helping us improve our services. We hope you’ll give us another chance in the future, as we strive to provide a... read more
The place was nasty and had roaches.
Business response:
Dear Jessica, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
After making a mistake in booking this property when I was attempting to book a property in a different city their front desk was unavailable for the next 16 hours while my booking agent worked tirelessly to fix the issue and get a refund in the end they refused it and wrote me in as a no show and kept the money un professional doesn't begin to describe this place don't for the love of anything book here!
Business response:
Dear Samuel, We are truly sorry to hear that your experience didn’t meet expectations. We understand how disappointing it can be when things don’t go as planned. Your concerns have been noted, and we are committed to addressing them internally. We appreciate your feedback and hope you might give us another chance to offer the level of service we strive to deliver. Sincerely, Hotel Management
Bugs in the room
Business response:
Dear William, Thank you for bringing your experience to our attention. We appreciate your feedback and regret that your stay was affected by an unacceptable condition. Please accept our sincere apologies for the inconvenience you encountered. This matter has been shared with our team to ensure it is promptly addressed. We hope you’ll consider giving us another opportunity to provide a more comfortable and improved visit in the future. Sincerely, Hotel Management
Roaches EVERYWHERE. Even the front desk attendant said "they're all over the place." The bed was wobbly, the toilet never stopped running, everywhere except (thankfully) the room smelled awful. The front door where you scan your key to get in is far too fidgety and they only clean every two weeks. You have to pay extra for more towels or anything to cook with.
Business response:
Dear Sonny, Thank you for taking the time to share your experience. We take concerns about cleanliness very seriously, and the issue you've raised is being thoroughly addressed by our team to ensure a more comfortable environment for all guests. As part of our extended stay model, select items and services are available for purchase, and our housekeeping schedule is bi-weekly, as communicated prior to arrival. We truly appreciate your understanding and hope to have the opportunity to offer you a better experience in the futu... read more
Do not go here The shower leaked 24/7, the toilet kept running, saw roaches on room, hallway smelled like cat urine the whole time. They only gave 1 towel per person.
Business response:
Dear Wendi, Thank you for bringing these concerns to our attention. We sincerely apologize for the discomfort you experienced during your stay. What you described does not reflect the standards we strive to uphold, and we understand how disappointing that must have been. Your feedback is being taken seriously and shared with the appropriate teams for immediate review. We hope you will consider giving us another opportunity to offer a significantly improved experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 860 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.