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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk was SO sweet, and did everything they possibly could to make this experience easy. We did leave our first day before ever even staying the night, due to the amount of roaches. The place is decently clean, pretty cramped though and they do have roaches in the rooms, too many to feel comfortable staying. Also as time went on, we noticed quite a few things didn’t work. We ultimately got a refund and left
Business response:
Dear Guest, We are sorry about the issue you encountered in your room, which made you leave earlier than anticipated. We understand that every detail matters and can assure you that we have procedures in place regarding the concerns you described, and we hope you will see this as the isolated incident that it was. Thank you for your kind comments on our associates. We value your feedback and hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
First trim the toilet did not work… The second room spent time killing cockroaches
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We are sorry that your visit did not meet your expectations, and we regret the difficulties you encountered. While challenges can sometimes arise, it’s never our intention for them to affect your experience. We truly appreciate your patience and understanding. We hope to have another opportunity to welcome you back and provide a stay that reflects the standards we strive to uphold.Sincerely,Hotel Management
This place was really dirty from the outside and including the inside. I had to change rooms because it was stains on the sheets and hair everywhere in the bathroom. The second room I was moved to the remote didn’t work to the tv. I also killed a few roaches while I was there. I booked for two days I only stay one.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It is concerning to hear about the cleanliness and maintenance issues you encountered. Your experience does not reflect our standards, and we are truly sorry for any discomfort caused. We appreciate your comments as they help us address areas that need attention. We hope to provide a much better experience in the future.Sincerely,Hotel Management
The place has cockroaches. We called the front desk, but it was after hours. So, we left and drove all night to get home. It was exhausting, disgusting and dangerous.
Business response:
Dear Guest,Thank you for bringing this to our attention. We sincerely regret the experience you described and understand how unsettling it must have been. Guest comfort and cleanliness are taken seriously, and your feedback has been shared with the appropriate team for immediate review. We’re committed to addressing concerns promptly and hope for the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
Hotel was overbooked and they would not honor our reservations
Business response:
Dear James, It is disappointing to hear about your experience with your reservation. Ensuring a smooth and seamless stay is always the priority, and we regret that this was not the case during your visit. Your feedback is appreciated, and we hope for the opportunity to better serve you in the future.Sincerely,Hotel Management
They cancel my hotel stay even though I booked reservations. The service desk person was rude and unhelpful.
Business response:
Dear Guest,Thank you for your feedback. It’s disappointing to hear about your experience, as every Guest should feel valued and accommodated. Situations like this are not reflective of the service that should be provided, and your concerns are taken seriously. Your input is appreciated, and efforts are always made to ensure a more seamless and welcoming experience for all guests.Sincerely,Hotel Management
The front desk worker was extremely rude and unaccomidating. He threatened to call on us when we asked to speak to the manager reguarding the level of service being provided. I will NEVER EVER stay at this location. It was also IMPOSSIBLE to contact any one in their company even when trying to file a complaint!
Business response:
Dear Sara,We sincerely apologize for the experience you had with our customer service. Providing respectful and accommodating service is a top priority, and we regret that you felt otherwise during your stay. Your concerns will be addressed with our team to ensure better communication and professionalism moving forward. We also understand the frustration of not being able to reach the appropriate channels for assistance and will work to improve accessibility. Your feedback is invaluable, and we truly regret that we did not m... read more
The room wasn’t cleaned when checked in
Business response:
Dear Justin,We sincerely apologize for the inconvenience you experienced upon check-in. A clean and comfortable room is a top priority, and we regret that we did not meet that standard during your stay. Your feedback has been shared with our team to ensure this does not happen again. We appreciate your time and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.