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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property looks nice on the outside & photographs well. Our room was dreadful! Roaches everywhere!!! Window shade fell off when we tried to pull it down & hit one guest's head. Bathroom sink caulking was peeling off. Brown filth behind faucet. Bathroom door was damaged & wouldn't lock. Toilet ran constantly. Floor was dirty. Noisy because some guests were carousing in the hallway overnite. Only one electrical socket worked in the room. When we checked out, the reception area was locked & no staff was available for us to i... read more
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely regret that your experience fell short of expectations and caused frustration during yourstay. Guest comfort and safety are very important, and we take feedback like yours seriously. Your observations will be carefully shared with the team. We appreciate you bringing this to our attention. It is our hope that any future travel plans bring more positive experiences. Sincerely, Hotel Management
disappointing The front door clerk would not give me my room I paid for. She said it was after 12pm but it took her 20 minutes to come down from her room after customer service told me my room number was 211. And that was about 11:40pm. Don't forget people were walking out of the building with beer bottles and some were smoking more than cigarettes at this time outside.
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret the inconvenience you faced during check-in and the disturbances you observed, as this does not align with the attentive, secure experience we strive to deliver. While we aim to ensure smooth arrivals and a welcoming atmosphere, we recognize that certain aspects of your stay did not meet our standards, and we regret the frustration this caused. We appreciate you bringing your concerns to our attention. We are addressing these issues with our team to improve bo... read more
Looks and smells like a homeless shelter, floors were dirty, hallways were dirty, only thing that was decent was the bed was clean. I paid $160 for a night and honestly wouldn’t stay again here if someone paid me $160
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We are genuinely sorry that your experience did not align with your expectations. We understand the importance of a welcoming and well-kept environment, and we are reviewing your comments with our team to address the concerns raised. While we are glad to hear there was at least one aspect that met your standards, we regret that the overall visit left you disappointed. Your feedback is valuable to us, and we hope to have the chance to offer a significantly i... read more
Front desk was SO sweet, and did everything they possibly could to make this experience easy. We did leave our first day before ever even staying the night, due to the amount of roaches. The place is decently clean, pretty cramped though and they do have roaches in the rooms, too many to feel comfortable staying. Also as time went on, we noticed quite a few things didn’t work. We ultimately got a refund and left
Business response:
Dear Guest, We are sorry about the issue you encountered in your room, which made you leave earlier than anticipated. We understand that every detail matters and can assure you that we have procedures in place regarding the concerns you described, and we hope you will see this as the isolated incident that it was. Thank you for your kind comments on our associates. We value your feedback and hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
First trim the toilet did not work… The second room spent time killing cockroaches
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We are sorry that your visit did not meet your expectations, and we regret the difficulties you encountered. While challenges can sometimes arise, it’s never our intention for them to affect your experience. We truly appreciate your patience and understanding. We hope to have another opportunity to welcome you back and provide a stay that reflects the standards we strive to uphold.Sincerely,Hotel Management
This place was really dirty from the outside and including the inside. I had to change rooms because it was stains on the sheets and hair everywhere in the bathroom. The second room I was moved to the remote didn’t work to the tv. I also killed a few roaches while I was there. I booked for two days I only stay one.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It is concerning to hear about the cleanliness and maintenance issues you encountered. Your experience does not reflect our standards, and we are truly sorry for any discomfort caused. We appreciate your comments as they help us address areas that need attention. We hope to provide a much better experience in the future.Sincerely,Hotel Management
The place has cockroaches. We called the front desk, but it was after hours. So, we left and drove all night to get home. It was exhausting, disgusting and dangerous.
Business response:
Dear Guest,Thank you for bringing this to our attention. We sincerely regret the experience you described and understand how unsettling it must have been. Guest comfort and cleanliness are taken seriously, and your feedback has been shared with the appropriate team for immediate review. We’re committed to addressing concerns promptly and hope for the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
Hotel was overbooked and they would not honor our reservations
Business response:
Dear James, It is disappointing to hear about your experience with your reservation. Ensuring a smooth and seamless stay is always the priority, and we regret that this was not the case during your visit. Your feedback is appreciated, and we hope for the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 860 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.