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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend staying at this establishment.
Business response:
Dear Dale, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your feedback is of utmost importance to us, and we take these matters seriously. We genuinely hope you will consider giving us another chance to provide you with your desired stay. Safe travels!Sincerely,Hotel Management
For $94/ night, it was awful. Rooms were shabby, lots of damage to walls and furniture, then saw roaches and I bolted.
Business response:
Dear Destiny,We sincerely apologize for the unacceptable condition of your room and the issues you encountered during your stay. The presence of pests and the state of the accommodations you described do not reflect our standards, and we deeply regret the discomfort caused. Your feedback is being taken seriously, and we are addressing these concerns with our team immediately. Thank you for bringing this to our attention.Sincerely,Hotel Management
When we first got there we had issues with check in. From the front door throughout the hotel it was obvious it had not been kept up. The smell both outside the room was terrible. The fabric on the couch in our room was torn up. There was a roach in the bathroom. No coffee anywhere. The hotel advertised free grab and go breakfast. Instead there were vending machines with sodas, ramen noodles, etc. Ive stayed in Extended Stays before and never had an experience like this. Definitely will not be going back.
Business response:
Dear Carmen,Thank you for sharing your experience. It's disappointing to hear that your stay fell below expectations. Your concerns about the room condition, cleanliness, and the availability of advertised amenities are taken seriously. Providing a comfortable and well-maintained environment is a priority, and your feedback will be shared with the appropriate teams for review and improvement. It’s regrettable that your visit did not reflect the quality you have experienced in the past. We appreciate your input and apologize ... read more
SCAM I rented two rooms. One room had cockroaches so we had to share one room. To make things worse, I am having difficulty getting reimbursed for the bad room. WHAT A SCAM.
Business response:
Dear Russell, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Terrible smell in the hallways. Cockroaches and spiders.
Business response:
Dear Crystal, Thank you for the recent review of your stay. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with clean accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We... read more
Roaches
Business response:
Dear Kenneth, Thank you for being our guest. Providing comfortable hotel accommodation is always our motto. We are sorry for not meeting these expectations for you. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms. However, the room mentioned will be professionally inspected as a precaution. Thank you again for bringing this to our attention. Our front desk team is always there to assist you and improve your time with us. We hope you will revisit for another better experi... read more
Terrible, bugs everywhere
Business response:
Dear Paige, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We are very grateful for your patience and have instructed our team to double-check the room before delivering it to the guest. ... read more
Dirty, no water even in vending machines and massively roach infested. Disgusting
Business response:
Dear Michael,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Also, we will check the vending machine and will ask the concerned individual to refill the supplies. Please give us another oppor... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.