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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They cancel my hotel stay even though I booked reservations. The service desk person was rude and unhelpful.
Business response:
Dear Guest,Thank you for your feedback. It’s disappointing to hear about your experience, as every Guest should feel valued and accommodated. Situations like this are not reflective of the service that should be provided, and your concerns are taken seriously. Your input is appreciated, and efforts are always made to ensure a more seamless and welcoming experience for all guests.Sincerely,Hotel Management
The front desk worker was extremely rude and unaccomidating. He threatened to call on us when we asked to speak to the manager reguarding the level of service being provided. I will NEVER EVER stay at this location. It was also IMPOSSIBLE to contact any one in their company even when trying to file a complaint!
Business response:
Dear Sara,We sincerely apologize for the experience you had with our customer service. Providing respectful and accommodating service is a top priority, and we regret that you felt otherwise during your stay. Your concerns will be addressed with our team to ensure better communication and professionalism moving forward. We also understand the frustration of not being able to reach the appropriate channels for assistance and will work to improve accessibility. Your feedback is invaluable, and we truly regret that we did not m... read more
The room wasn’t cleaned when checked in
Business response:
Dear Justin,We sincerely apologize for the inconvenience you experienced upon check-in. A clean and comfortable room is a top priority, and we regret that we did not meet that standard during your stay. Your feedback has been shared with our team to ensure this does not happen again. We appreciate your time and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Would not recommend staying at this establishment.
Business response:
Dear Dale, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your feedback is of utmost importance to us, and we take these matters seriously. We genuinely hope you will consider giving us another chance to provide you with your desired stay. Safe travels!Sincerely,Hotel Management
For $94/ night, it was awful. Rooms were shabby, lots of damage to walls and furniture, then saw roaches and I bolted.
Business response:
Dear Destiny,We sincerely apologize for the unacceptable condition of your room and the issues you encountered during your stay. The presence of pests and the state of the accommodations you described do not reflect our standards, and we deeply regret the discomfort caused. Your feedback is being taken seriously, and we are addressing these concerns with our team immediately. Thank you for bringing this to our attention.Sincerely,Hotel Management
When we first got there we had issues with check in. From the front door throughout the hotel it was obvious it had not been kept up. The smell both outside the room was terrible. The fabric on the couch in our room was torn up. There was a roach in the bathroom. No coffee anywhere. The hotel advertised free grab and go breakfast. Instead there were vending machines with sodas, ramen noodles, etc. Ive stayed in Extended Stays before and never had an experience like this. Definitely will not be going back.
Business response:
Dear Carmen,Thank you for sharing your experience. It's disappointing to hear that your stay fell below expectations. Your concerns about the room condition, cleanliness, and the availability of advertised amenities are taken seriously. Providing a comfortable and well-maintained environment is a priority, and your feedback will be shared with the appropriate teams for review and improvement. It’s regrettable that your visit did not reflect the quality you have experienced in the past. We appreciate your input and apologize ... read more
SCAM I rented two rooms. One room had cockroaches so we had to share one room. To make things worse, I am having difficulty getting reimbursed for the bad room. WHAT A SCAM.
Business response:
Dear Russell, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Terrible smell in the hallways. Cockroaches and spiders.
Business response:
Dear Crystal, Thank you for the recent review of your stay. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with clean accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 860 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.