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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only thing good about this place is the kind staff.
Business response:
Dear Melissa, Thank you for your review and for choosing to stay at our hotel. Providing a relaxed and memorable hotel experience is what we want for our guests. It is nice to know you were pleased with the accommodating team. Our front desk team is always here to assist you; never hesitate to reach out to them. Please return for another seamless experience whenever you revisit the city.Sincerely,Hotel Management
Would not recommend The hotel on the first floor had a smell of urine. After we checked in, went out, and came back at night, the room had several cockroaches. There was no staff available to talk to, tried calling the local number again no answer, then tried calling customer relations for Extended Stay but they are not open on the weekends. There were several people loitering in the parking lot as well. Yes, I took pictures of the cockroach but will spare you from posting them.
Business response:
Dear Amy, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Your remarks will aid us in making necess... read more
Single worst staff I have ever encountered
Business response:
Dear Gary, We sincerely regret that your experience with our staff did not meet expectations. Providing excellent service is a top priority, and we apologize for falling short during your stay. Your feedback is important to us, and we will address this internally to ensure a more positive experience for all guests in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
As I walked in to the hotel, the gentlemen seated behind the desk wasn't friendly. He was rude. Once I walked past the front door to the elevators, it smelled like pet urine. It was hard to take in. As my son and I got off the elevator, I can't even describe the smell, it was so bad! The room had pant splatter in random spots, the room smelled, there was pubic hair on the toilet-it was just disgusting!
Business response:
Dear Esther, We are truly sorry to learn about your negative experience during your stay. Your feedback is extremely important to us, and we take your concerns very seriously. We understand that your experience did not meet your expectations, and we apologize for any inconvenience or frustration this may have caused. Our commitment to quality is reflected in the excellent service we strive to provide to all our guests, so it is not enjoyable to learn that your stay did not meet our standards. Your comments regarding the staf... read more
This was the worst experience in 40 years of travel. Arrived at property after 10p and the parking lot was full of people hanging around cars. Felt unsafe from the start. We had to call from lobby phone to get someone to come and check in. Clerk arrived 15 minutes later, disheveled and extremely rude. The entire property smelled awful. The room was gross and filthy. The toilet had not been cleaned and had black mold growing in it. The walls were disgusting and had dark splatter all over them. The smell was a nauseating mix o... read more
Business response:
Dear Justin, Thank you for your feedback. We are deeply sorry to hear about your experience and the serious issues you encountered. This is far below our standards, and we are addressing these concerns with urgency. Your safety and comfort are our top priorities, and we regret that we did not meet these expectations during your stay. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Do not book. Left within minutes of arriving. Smelled like smoke, the toilet was not clean, and there bugs in bed.
Business response:
Dear Kaely, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 841 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.