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Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches
Business response:
Dear Kenneth, Thank you for being our guest. Providing comfortable hotel accommodation is always our motto. We are sorry for not meeting these expectations for you. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms. However, the room mentioned will be professionally inspected as a precaution. Thank you again for bringing this to our attention. Our front desk team is always there to assist you and improve your time with us. We hope you will revisit for another better experi... read more
Terrible, bugs everywhere
Business response:
Dear Paige, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We are very grateful for your patience and have instructed our team to double-check the room before delivering it to the guest. ... read more
Dirty, no water even in vending machines and massively roach infested. Disgusting
Business response:
Dear Michael,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Also, we will check the vending machine and will ask the concerned individual to refill the supplies. Please give us another oppor... read more
Save yourself from thinking your getting a deal The hotel smelled awful, the bathroom door was broken. There was yellow mucus looking stuff on the ceiling and the fidge was dirty. Walls were pretty beat up too. For the money paid I could have had something a lot nicer.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that the hotel's condition did not meet your expectations. Our commitment to cleanliness is of utmost importance, and we will address your concerns with our housekeeping and maintenance team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The only thing good about this place is the kind staff.
Business response:
Dear Melissa, Thank you for your review and for choosing to stay at our hotel. Providing a relaxed and memorable hotel experience is what we want for our guests. It is nice to know you were pleased with the accommodating team. Our front desk team is always here to assist you; never hesitate to reach out to them. Please return for another seamless experience whenever you revisit the city.Sincerely,Hotel Management
Would not recommend The hotel on the first floor had a smell of urine. After we checked in, went out, and came back at night, the room had several cockroaches. There was no staff available to talk to, tried calling the local number again no answer, then tried calling customer relations for Extended Stay but they are not open on the weekends. There were several people loitering in the parking lot as well. Yes, I took pictures of the cockroach but will spare you from posting them.
Business response:
Dear Amy, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Your remarks will aid us in making necess... read more
Single worst staff I have ever encountered
Business response:
Dear Gary, We sincerely regret that your experience with our staff did not meet expectations. Providing excellent service is a top priority, and we apologize for falling short during your stay. Your feedback is important to us, and we will address this internally to ensure a more positive experience for all guests in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 860 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.