This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As I walked in to the hotel, the gentlemen seated behind the desk wasn't friendly. He was rude. Once I walked past the front door to the elevators, it smelled like pet urine. It was hard to take in. As my son and I got off the elevator, I can't even describe the smell, it was so bad! The room had pant splatter in random spots, the room smelled, there was pubic hair on the toilet-it was just disgusting!
Business response:
Dear Esther, We are truly sorry to learn about your negative experience during your stay. Your feedback is extremely important to us, and we take your concerns very seriously. We understand that your experience did not meet your expectations, and we apologize for any inconvenience or frustration this may have caused. Our commitment to quality is reflected in the excellent service we strive to provide to all our guests, so it is not enjoyable to learn that your stay did not meet our standards. Your comments regarding the staf... read more
This was the worst experience in 40 years of travel. Arrived at property after 10p and the parking lot was full of people hanging around cars. Felt unsafe from the start. We had to call from lobby phone to get someone to come and check in. Clerk arrived 15 minutes later, disheveled and extremely rude. The entire property smelled awful. The room was gross and filthy. The toilet had not been cleaned and had black mold growing in it. The walls were disgusting and had dark splatter all over them. The smell was a nauseating mix o... read more
Business response:
Dear Justin, Thank you for your feedback. We are deeply sorry to hear about your experience and the serious issues you encountered. This is far below our standards, and we are addressing these concerns with urgency. Your safety and comfort are our top priorities, and we regret that we did not meet these expectations during your stay. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Do not book. Left within minutes of arriving. Smelled like smoke, the toilet was not clean, and there bugs in bed.
Business response:
Dear Kaely, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Bad experience with the desk clerk. I got to the hotel to check in and was refused service, the desk clerk was rude and refused to let me check in and then threatened me if I didn't leave the hotel premises. I will never book at this hotel again. After being refused service I was still charged for the room for 2 nights.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
You have to pay for everything towels room service lazy ass people never again
Business response:
Dear Shante, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We aim to provide clear information about our services and charges, and we regret any confusion or inconvenience you faced. Your comments will be reviewed to ensure we address these issues and improve our service. We appreciate your input and hope to have the chance to offer you a more satisfying stay in the future.Sincerely,Hotel Management
Not worth the money I arrived around 12:30 to the lobby being closed and a gate on the window. I had to call an automated number which rang some phone in the office but couldn’t get anyone to come check me in until I waited on hold long enough to get the over the phone help to call the attendant directly then had to wait awhile for them to show up. I’ve never had a check in experience make me feel like the hotel didn’t want me there until this visit. The room wasn’t super dirty but it was far from “clean” as well. The next m... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you faced with the check-in process and the cleanliness of your room. This is not the experience we aim to provide, and we are addressing these concerns with our team to ensure improvements. We also regret the disturbance caused by the early check-out reminder. Your comments are valuable, and we appreciate you bringing these matters to our attention. We hope to provide a more positive experience in the future.Sincerely,Hotel Management
This was the dirtiest place I have ever stayed. The phone did not have a cord. How would I call for help. The office was closed 10pm to 10am. People were fighting all night. Never ever again
Business response:
Dear Emily, Thank you for your feedback. We are truly sorry to hear about your experience. Cleanliness and safety are top priorities, and it’s concerning to hear that we fell short. We will investigate the issues you’ve mentioned, including the phone and disturbances, to ensure these are addressed promptly. Our office hours are designed to provide support, and we will review our procedures to improve our guest experience. We hope you might reconsider and give us another chance to provide a better stay.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 860 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.