This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience with the desk clerk. I got to the hotel to check in and was refused service, the desk clerk was rude and refused to let me check in and then threatened me if I didn't leave the hotel premises. I will never book at this hotel again. After being refused service I was still charged for the room for 2 nights.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
You have to pay for everything towels room service lazy ass people never again
Business response:
Dear Shante, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We aim to provide clear information about our services and charges, and we regret any confusion or inconvenience you faced. Your comments will be reviewed to ensure we address these issues and improve our service. We appreciate your input and hope to have the chance to offer you a more satisfying stay in the future.Sincerely,Hotel Management
Not worth the money I arrived around 12:30 to the lobby being closed and a gate on the window. I had to call an automated number which rang some phone in the office but couldn’t get anyone to come check me in until I waited on hold long enough to get the over the phone help to call the attendant directly then had to wait awhile for them to show up. I’ve never had a check in experience make me feel like the hotel didn’t want me there until this visit. The room wasn’t super dirty but it was far from “clean” as well. The next m... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you faced with the check-in process and the cleanliness of your room. This is not the experience we aim to provide, and we are addressing these concerns with our team to ensure improvements. We also regret the disturbance caused by the early check-out reminder. Your comments are valuable, and we appreciate you bringing these matters to our attention. We hope to provide a more positive experience in the future.Sincerely,Hotel Management
This was the dirtiest place I have ever stayed. The phone did not have a cord. How would I call for help. The office was closed 10pm to 10am. People were fighting all night. Never ever again
Business response:
Dear Emily, Thank you for your feedback. We are truly sorry to hear about your experience. Cleanliness and safety are top priorities, and it’s concerning to hear that we fell short. We will investigate the issues you’ve mentioned, including the phone and disturbances, to ensure these are addressed promptly. Our office hours are designed to provide support, and we will review our procedures to improve our guest experience. We hope you might reconsider and give us another chance to provide a better stay.Sincerely,Hotel Managem... read more
This place was filthy and the smell was horrible.
Business response:
Dear Lauren, Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness issues and unpleasant smell you encountered. This does not meet our standards, and we will address these concerns immediately. Our goal is to provide a clean and comfortable environment for all our guests, and we will take steps to ensure this situation is rectified. We appreciate your input and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
The staff was very rude will be fontacting corporate
Business response:
Dear demario, Thank you for sharing your feedback. We sincerely apologize for the experience you had with our staff. This is not reflective of the service standards we strive to uphold. Your concerns will be addressed with our team to prevent future occurrences. We understand your frustration and appreciate the opportunity to correct this issue. We look forward to welcoming you back and ensuring your next stay is even better.Sincerely,Hotel Management
The on call help was rude. Floors in the room were dirty. They look as if they hadn’t been cleaned in months. Stay away!!!!
Business response:
Dear Wannalitha, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment caused by the oversights made while cleaning and preparing your room. We appreciate your feedback and will review it with the team members to see what went wrong. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
This is an extended stay style property, but the clientele here are not the traveling professional that needs a hotel for a few weeks. Think “I just got out of jail or rehab and I need a place until I can get on my feet”. Check in clerk was noticeably high. Room was generally clean but in disrepair (bathroom door wouldn’t shut, shower surround peeling off wall, etc). Several residents just hanging out in the parking lot smoking and purchasing goods and services. Most of the cars in the parking lot were full of belongings. Ob... read more
Business response:
Dear STEVEN, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We can assure you that what you experienced is unacceptable to our standards, and we regret that your experience did not meet your or our team's expectations. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you th... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 840 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.