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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Grab and go breakfast When we booked the hotel, it offered continental breakfast. But it turned out to be grab and go breakfast - can't really called breakfast. Misleading info. Wi-fi is extremely slow.
Business response:
We strive to ensure that our guests leave with pleasant memories, so we're sorry that your were not happy with our amenities, especially breakfast and Wi-fi. We have taken a note of your feedback as we plan any changes moving forward. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Needs Improvement The cleanliness and condition of the room needed much improvement. Repairs needed to happen overall. Friendly and pleasant staff. Did not meet the "Good" level of hotels.
Business response:
Allan, thank you for taking the time to review your stay at our hotel. Your feedback gives us the information we need to better serve our guests and is much appreciated. We have alerted our engineering staff to your concerns and we will be more proactive repairing items that are beginning to show wear. On a positive note, we are glad that you liked our courteous associates. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
It's in a great location BUT!! The staff were very friendly, but the cleanliness of the bed sheet was poor. I don't think they changed the sheets because there were stains in them. The bathroom was very small. The kichen area is not equipped with anything, and could use some cleaning.
Business response:
Angel, thank you for sharing your experience with us. We are glad to know that you liked our ideal location as well as friendly associates. However, we are sorry for the cleanliness issues you encountered in your room and regret the inconvenience caused. We would like to inform you that, as per our brand standards requirement, kitchenware for your suite is kept and available at the front desk. We have shared your concerns with our team in an effort to improve our service delivery moving forward. We hope to have another oppor... read more
Not very clean Breakfast was only cereal Bars And muffins
Business response:
Stefanie, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be sure to share your feedback regarding breakfast offerings with the concerned team as we plan any changes to the same. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Kim, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Second stay at Extended It was nice, room was clean and bed was very comfy. It's my second time staying there no major complaints so I will be back.
Business response:
Chantya, thank you for returning to Extended Stay America - Fayetteville - Owen Dr. There is no better compliment than a guest who keeps coming back time after time! We're so glad you continue to enjoy the cleanliness of your room and the bed of our bed. It is always a pleasure to have you as our guest, and we look forward to your next stay! Sincerely, General Manager
Business response:
Dominika, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We hope you will give us another chance to provide you a better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,365 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.