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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very nice as well as accommodating and the room seemed to be very put together BUT the blankets and towels had tons of long hair stuck to them and the room could've been inspected a little better during the cleaning process, for example the door to the bathroom had something sticky running all the way down the door and there was reminents of someone's PB&J spilled down the side of the bed on the carpet. Would I stay again? Yes, although I think I would still bring my own towels and blankets again just incase.
Business response:
Thank you for being our guest at Extended Stay America. It’s nice to know you liked our helpful associates and had an overall pleasant experience. However, we are sorry for the housekeeping issues you encountered during your stay. I am working with my housekeeping team to ensure oversights such as this do not happen again. We appreciate your feedback and look forward to making your next stay a perfect one. Sincerely, General Manager
Business response:
Cristina, we appreciate you sharing your nice rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
Business response:
Trevon, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Good location and room Good location and great room. Only problem was lack of hot water in bathroom sink and kitchenette, but shower did have hot water. Good spot for a family or couple!
Business response:
Leon, thank you for selecting Extended Stay America. It’s a pleasure knowing you loved our location and enjoyed being with us. We hope to see you and your family again soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Grab and go breakfast When we booked the hotel, it offered continental breakfast. But it turned out to be grab and go breakfast - can't really called breakfast. Misleading info. Wi-fi is extremely slow.
Business response:
We strive to ensure that our guests leave with pleasant memories, so we're sorry that your were not happy with our amenities, especially breakfast and Wi-fi. We have taken a note of your feedback as we plan any changes moving forward. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Needs Improvement The cleanliness and condition of the room needed much improvement. Repairs needed to happen overall. Friendly and pleasant staff. Did not meet the "Good" level of hotels.
Business response:
Allan, thank you for taking the time to review your stay at our hotel. Your feedback gives us the information we need to better serve our guests and is much appreciated. We have alerted our engineering staff to your concerns and we will be more proactive repairing items that are beginning to show wear. On a positive note, we are glad that you liked our courteous associates. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 4.3 star rating with 1,483 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.