Extended Stay America Select Suites - Fayetteville - Owen Dr.

Business response:

Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback, and we hope you will choose to stay with us again. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager 

Business response:

William, thank you for choosing Extended Stay America - Fayetteville - Owen Dr. We are glad you enjoyed your stay at our hotel and that we exceeded your expectations. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you so much for confirming to others that what a great choice Extended Stay America - Fayetteville - Owen Dr. is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Wow - Patricia, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Fayetteville - Owen Dr. and even more happy you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Your feedback is important. Thank you for sharing. It is great to see you valued the cleanliness of our hotel and the great customer service you received from our staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! 

Business response:

Thank you for taking the time to share your experience. It is good to know you valued the cleanliness of your room and the service provided by our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. 

Business response:

Thank you for sharing your experience. First, please accept our apologies for the neighbors being loud and the lack of shampoo. Still, I am pleased you had an excellent stay at our hotel. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!