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Extended Stay America Select Suites - Fayetteville - West

3.4
  • Hotels
  • Fayetteville, NC

About this business

HospitalityHotels

Location details

1381 Walter Reed Road, Fayetteville, NC, 28304, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.4968 reviews
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Anonymous 
8 years ago

Not good One of the worst hotels I've ever stayed in. Dirty sheets, paper thin walls. Got hassled for cigarettes by drifters in the parking lot. Looks nice on the outside but is pretty bad inside. No wash cloths or hand towels, and only 1 small bar of soap so bring your own soap and shampoo! I don't expect much from a hotel, but usually complementary coffee in the morning is expected at least. Only stay here if you need the kitchen in the room and don't bring family. Would suggest coming armed with at least one firearm. 

Anonymous's profile image
Anonymous 
8 years ago

Horrible! Closed when I tried to check in! This place didn't answer calls or emails. We slept in our car as they were closed! Pointless as all hotels in the area have 24 service desk! 

Business response:

We're sorry to hear about your check-in woes. The risk of us not having a 24-hour front desk is that late-night arrivals can often be frustrating for the guest. We've followed up with the property and they are going to speak with the overnight attendant. Please keep us posted if there is more we can do for you. 

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Anonymous 
8 years ago

A shady place This place cannot be considered as hotel, to me it was an apartment building. Front desk has limited hours. No toiletries were provided, no cleaning service, no kitchen utensils, not even paper cups. Sofa looked like never got cleaned. No physical security incident I came at 11pm from my business a drunk guy lying on floor next to entrance, he asked money from me. He followed me into the building using hotel access card. Lucky enough I got into elevator before he got into elevator. No physical security, front d... read more

Business response:

Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites. 

Anonymous's profile image
Anonymous 
8 years ago

Bare minimum If you are looking for a cheap hotel then this is your place. I've never given a review before but felt the need this time. While the room was clean and the staff were nice, the furniture was a bit outdated and not the most comfortable bedding. However, the worst part was the clientele this hotel seems to attract. Ran into more than a few sketchy individuals. Would not stay here again. 

Business response:

I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance. 

Anonymous's profile image
Anonymous 
8 years ago

Subpar Unfortunately, I am displeased. It was very easy to be disrupted by the people above me because there was not much of a noise barrier between the floor. The halls smelt like cigarette smoke. The reception area closed a 10 pm and was not open for early departures. 

Business response:

The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best. 

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Tashay 
8 years ago

disgusted Booked my room online got there no room under my name. So i had to wait a hour with my groceries while i contact the online number. Once I get my room info doubled checked which the app stated i didnt i have to call to verify my room. The police was there and the staff member who was suppose to be helping me asked me to wait while he watch what the police does. TOTAL MESS 

Business response:

I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case. 

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Anonymous 
8 years ago

Disgusting hotel I booked the hotel back in October for December to stay there almost two weeks. When I went to do the check in the hotel smell was terrible, the lobby smelled like cigarette. First of all the staff told us that the room wasn't ready and gave us keys to see how the room looks like. When we walked to the room it was a mess, there was cigarette buds in the drawer, the floor was all dirty and there were stuff in the beds. We went back to the lobby and told the staff that we don't wanted that room, he said that t... read more

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Aaren 
9 years ago

I would have gave the hotel a better review but the room smell like weed and there wasn't any shampoo, conditioner, or soap in the bathroom. The toilet didn't flush right and the TV picture was fuzzy. I had to wait a long time to be check-in. This hotel cost a lot in my opinion. I wouldn't give this hotel more than 2.5 or 3 stars. 

Business response:

The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best. 

Anonymous's profile image
Anonymous 
9 years ago

Would never return Stayed for a week and would not visit this location again. Hallways loud, doors slamming at night, thin walls and heard arguments and loud televisions all night long. 

Business response:

I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case. 

Frequently asked questions about Extended Stay America Select Suites - Fayetteville - West

How is Extended Stay America Select Suites - Fayetteville - West rated?

Extended Stay America Select Suites - Fayetteville - West has a 3.4 star rating with 968 reviews. 

When is Extended Stay America Select Suites - Fayetteville - West open?

Extended Stay America Select Suites - Fayetteville - West is open now. It will close tomorrow at 12:00 a.m.