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Extended Stay America Select Suites - Fayetteville - West
- Hotels
- Fayetteville, NC
About this business
Location details
1381 Walter Reed Road, Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything about this place. The photos are very deceiving. The beds are situated on the cheap metal cross bed frames that cost no more than $10. The room was so basic it felt like a cheap Motel 6. When it came to checking in nobody was there at the desk. I had call a hotline and wait 20 minutes for someone to show up. Additionally the rooms offered zero toiletries. I understand most people bring their own but I feel as though stuff like that is standard in hotels. They allow pets in ALL the rooms so good luck if... read more
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit. We know how heavily of an impact issues like the discomfor of the bed, a pet friendly atmosphere and delays in checking in- can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guest's
14 dias y solo un dia pasaron para limpiar y nisiquiera cambiaron sabanas ni toallas. Ademas era notable como que algunas habitaciones eran utilizadas para la prostitucion
Business response:
We appreciate your feedback and are absolutely shocked to hear of your concerning claims. We can assure you that we have a zero tolerance for this type of behavior and don't hesitate to get the proper authorities involved once we are made aware. We are disheartened to see that this was your impression and will make sure that we address these concerns at the property level for immediate action and resolve.
It's was okay very clean the rooms are very clean too I really like it
Business response:
Thank you so much for your review. We are more than happy to hear such positive reports regarding your time spent with us. It was such a pleasure to have you with us and our staff will be thrilled to learn of your high praise. We can't wait to see you again the next time your travels bring you to the area!
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
This was a $30 hotel for $100. This is one of those places that people pay for a week at a time and literally live there. Constant smoke odor in elevator and around the e⁸ntrance as people stand right outside the front door and smoke
Business response:
Thank you for your feedback. We are disappointed to see that this was not the exceptional stay that we intended for you due to the issues with the offensive odors and gatherings at the entrance. We can assure you that we will address these concerns immediately with our housekeeping team for proper action and resolve. We are so sorry for any inconvenience that this created, but hope that all your future travels are wonderful ones.
More appealing exterior belies interior Hard floors with water from frig. Terrible bed. Thin walls. Dripping water in wall. Good water pressure.
Business response:
Thank you for taking the time to review your stay, William. We can't tell you how disappointed we are to see that our super helpful staff was not able to address the issue with the plumbing, and that you experienced discomfort with the bed and noise levels. They work hard to address these types of problems immediately and we are terribly sorry that this did not happen. We can assure you that we will address your concern with the team at the property directly to improve in this area for all our current and future guests.
Got what I was paid it was a horrible value. Sketchy at best is how I would describe this property. It should have been $49.99
Business response:
Thank you for your feedback, Chris. We are troubled to hear that this was your experience, and are so sorry that we did we failed to exceed your expectations. We do hope that you give us another opportunity to show you a much better experience if your travels bring you back this way.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. We hope that you give us another opportunity to show you a much better experience the next time your travels bring you to the area.
My whole stay i did not recieve house keeping. 3 nights in a row some one kept knocking on my door and running away. My TV didnt work. Maintance never came to see about it. I left 3 days before checkout. What a waste of money.
Business response:
Thank you for taking the time to review your stay with us, Aisha. Our staff works diligently to provide you with a high level of customer service and hospitality. We apologize greatly that this not what came across during your interaction with us. Regarding our housekeeping schedule, since we are more of an extended stay, we perform bi-weekly cleanings since most of our guests prefer the privacy of less frequent services. We do apologize if this did not meet your expectations and for any inconvenience that this caused. Thank... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - West
How is Extended Stay America Select Suites - Fayetteville - West rated?
Extended Stay America Select Suites - Fayetteville - West has a 3.4 star rating with 968 reviews.
When is Extended Stay America Select Suites - Fayetteville - West open?
Extended Stay America Select Suites - Fayetteville - West is open now. It will close tomorrow at 12:00 a.m.