Extended Stay America Select Suites - Fort Lauderdale - Airport - West

Business response:

Dear Guest, Thank you for sharing your feedback. We understand how disappointing it can be when accommodations do not align with expectations. Concerns related to room condition and overall value are taken seriously, and your comments have been shared with our team for review and improvement. We are committed to addressing these concerns and will ensure that our team pays closer attention to these critical aspects, thereby enhancing the overall guest experience in the future. We would welcome the opportunity to provide a mor... read more

Business response:

Dear Guest, Thank you for sharing your experience. We understand how important access and availability are when traveling. At Extended Stay Select Suites, a member of our in-house team is always on call each night to assist with time-sensitive needs such as check-ins or key assistance. Guests can use the phone located in the lobby entrance, which connects to an operator who will promptly dispatch our Night Attendant. While there may be a brief delay as the attendant is on call, they are always available for urgent requests. ... read more

Business response:

Dear Guest, Thank you for rating your stay. We are glad your overall visit was pleasant. However, we regret that there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We understand how concerning it can feel when comfort and upkeep fall short during a stay, and we truly regret that the overall condition did not meet expectations. Our team remains committed to cleanliness, maintenance, and proper room preparation. Your experience has been shared for immediate review and corrective attention. We would welcome the chance to restore confidence and provide a more pleasant visit should your travels bring you back. Sincerely, Hotel Managem... read more

Business response:

Dear Guest, Thank you for taking the time to share details regarding your stay with us. We understand how disappointing it must have felt to receive an accommodation different from what was reserved. Our team strives to ensure every assigned space is properly prepared, secure, and fully operational before arrival, and situations like this are taken seriously for corrective action. We appreciate your feedback, as it helps guide improvements, and we would welcome the opportunity to provide a more comfortable and reliable visit... read more

Business response:

Dear Guest, We sincerely apologize for the distressing experience you had during your time with us. The condition of the first room you were assigned to did not reflect the clean, welcoming environment every guest should receive, and we should have caught this before you checked in. Room readiness standards rely on thorough inspection and consistent preparation, and this lapse is being reviewed with our housekeeping team to reinforce expectations. Although we are glad the second room was better, we are disappointed that the ... read more

Business response:

Dear Guest, We are very sorry to hear about this upsetting situation and understand how frustrating it must have been. We regret the time you spent waiting at the front desk only to be informed that your confirmed reservation could not be honored. This is not the level of service we aim to provide, and we regret the lack of follow-through you encountered. While certain situations—such as early arrivals, system issues, or occupancy limits—can sometimes cause delays, we recognize that better communication could have eased the ... read more

Business response:

Dear Guest, We’re very sorry to hear that your visit was disappointing, and we understand how frustrating it can be when basic comforts are missing. We apologize that the mattress did not provide the level of rest you expected, and we also regret the inconvenience caused by the lack of certain in-room amenities during your time with us. This is not the experience we aim to offer, and your feedback has been shared with the relevant teams so these concerns receive proper attention moving forward. Thank you for taking the time ... read more