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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not willing to assist after 10 no clean towels
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced when trying to request fresh towels after hours. We understand how frustrating it can be when basic needs aren’t met, and we regret that we couldn't provide better support during your stay. Your feedback helps us evaluate and improve our service, including access to essential items at all times. We hope you'll consider giving us another chance to provide a more comfortable visit. Sincerely, Hotel Management
Booked this for one night at the last moment for first time and didn’t want to spend much but it’s the last time I would stay in a place like this. I wouldn’t recommend this place to family and even solo. There was a weird smell in and around the property despite being a non smoking place and when I entered the room there was a roach which I assumed was a bug at first on the wall and informed the staff at front desk to take care off as I headed out but after I came in at night there were not just one but 2 roaches, one on be... read more
Business response:
Dear Guest, Thank you for sharing your experience. It’s disappointing to hear your stay didn’t meet the expectations you hoped for during your visit. Cleanliness and comfort are priorities, and your comments have been shared with the team for immediate review and improvement. We appreciate your feedback as it helps guide enhancements to the overall guest experience. Should you choose to stay elsewhere in the future, we hope your next visit is much more enjoyable and comfortable. Your insights are valued and taken seriously. ... read more
Ask for a refund on the wrong date was supposed to receive one never did
Business response:
Dear Guest, Thank you for sharing your concerns. We are sorry to hear about the inconvenience you encountered and understand how disappointing the situation must have been. Your experience is important to us, and we regret that things did not go as expected. We value all feedback and will address it for a prompt resolution. We hope you will consider revisiting us so we can work to provide a better stay next time. Sincerely, Hotel Management
Room had roaches crawling. Refrigerator was not clean.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Cleanliness is our top priority, and we're deeply concerned to hear about the situation you described. Our team will thoroughly inspect the room and take immediate action to resolve any concerns regarding cleanliness and pest control. We understand your frustration, and we hope you'll give us another opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
WELL FIRST OF ALL THE ENTRANCE IS VERY DISAPPOINTING... THEN THE SERVICE FROM THE GIRL THAT WE GOT IN THE FRONT DESK TERRIBLE SHE DIDN'T KNOW WHERE TO PUT US.... AND THEN FINALLY THAT REALLY PISSED ME OFF IS WE WENT TO THE ROOM AND COCKROACHES WERE EVERYWHERE!! YES THOSE PLACES THAT HAVE KITCHENS ARE INFESTED WITH ROACHES AND THEY WERE ON THE WALL WHEN I WAS ABOUT TO GO TO SLEEP HAD TO KILL HIM THEY'RE IN THE BATHROOMS TOTALLY DISGUSTING I COULDN'T SLEEP ALL NIGHT VERY UPSETTING!!.. I WOULD NEVER GO THERE AGAIN EVER!!
Business response:
Dear Guest, It is disappointing to learn that we did not meet all of your expectations during your visit. We understand how uncomfortable it must have been not to have a proper rest, and we assure you that we have procedures regarding the cleanliness concerns you outlined. Please know that our pest control provider services our hotel on a routine basis. However, we will address this with the appropriate team to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very gra... read more
I waited 35 minutes in the lobby waiting
Business response:
Dear Guest,Thank you for your feedback. We are truly sorry to hear about the delay you experienced during your arrival. Timely service is important to us, and it's disappointing to know we fell short in this instance. We do, however, appreciate your patience and regret any frustration this caused. Your comments have been shared with our team for review. We hope to welcome you back and offer a much smoother visit in the future.Sincerely,Hotel Management
We waited over 30 minutes to be attended. Rooms were not that clean and one of them didn’t have toilet paper. Reserved double bed rooms and only got 1 room out of the four we reserved with double beds. It’s also a non-smoking facility but there is definitely a lot of smoking going on, the smell was just very strong
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the delays and the challenges you faced during your stay. The concerns you raised about cleanliness, room assignments, and the environment certainly do not reflect the standards we strive to uphold. We understand your frustration and are actively addressing these issues to prevent future occurrences. We hope you will consider staying with us again for a more enjoyable and comfortable experience.Sincerely,Hotel Management
Please get rid of your roaches, put shower heads on showers where it is needed and clean the bath tub. I should not have to clean the hair from the tub prior before I used it
Business response:
Dear Guest,We sincerely apologize for the discomfort and inconvenience you experienced during your stay. The presence of pests and lack of cleanliness you described is far below the standards we aim to provide, and we deeply regret that this impacted your visit. Your concerns have been brought to the attention of our housekeeping and maintenance teams for immediate corrective action.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.