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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty moldy stinky. felt like i was in project housing.
Business response:
Dear Ricardo, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Front desk was closed when arrived, not able to stay
Business response:
Dear Sarah, We sincerely regret the inconvenience you experienced during your recent visit. We understand how frustrating it must have been to arrive and find the front desk unavailable. Please accept our apologies for the disruption to your plans. While this does not reflect the standard we strive to maintain, your feedback is appreciated and will help us better serve future guests. We remain committed to providing a more reliable and welcoming experience, and we hope you will consider giving us another opportunity in the f... read more
Cockroach infestation I left my room for 4 hours, came back to find cockroaches hiding in and under my bags
Business response:
Dear Gabriel, Thank you for taking the time to provide your feedback. We appreciate your willingness to share your experience, though we’re truly sorry to learn that your visit did not meet expectations. The condition you described is deeply concerning and does not reflect our standards. Your comments have been brought to the attention of our team for immediate attention and resolution. We are committed to making meaningful improvements and would welcome the opportunity to provide you with a more comfortable and satisfactory... read more
Super dirty and terrible smell
Business response:
Dear Anaishaly, Thank you for sharing your experience. We are sorry to hear that your visit did not meet expectations. We understand the importance of a clean and welcoming environment, and we regret any discomfort this may have caused during your stay with us. Your feedback is appreciated and helps guide our efforts to improve. We hope you'll consider staying with us again so we may provide a more pleasant and comfortable experience in the future. Sincerely, Hotel Management
The mattress was bad, you have to find a spot on it to be able to sleep. There were german roaches in the bathroom and the bedroom. The hallways smell like chemicals and other smells. People smoke outside the front door and around the hotel. Everything is old, the fridge is rusted inside and out. The elevator shakes and makes not normal noise. This hotel neds to be remodeled.
Business response:
Dear J B, Thank you for sharing your experience with us. We are truly sorry to hear that your stay fell short of expectations, from the mattress and cleanliness issues to the odors, noise, and condition of the amenities. This isn’t the experience we want for our guests, and we completely understand how frustrating it must have been. Please know that we’re taking your feedback seriously and addressing these concerns with our team. We are also reviewing areas that require updates as part of our ongoing efforts to improve. Your... read more
Horrible
Business response:
Dear Maria, We are truly sorry to hear that your experience fell short of your expectations during your stay. Your feedback is important to us, and we appreciate your patience. We'd love to have another opportunity to host you again with a better impression next time. Take care! Sincerely, Hotel Management
Opened the door to the room and was greeted by an army of roaches on the counter. The refrigerator was rusted and had another band of riches camping out. Did not check in.
Business response:
Dear Mr. Harper, Thank you for bringing this matter to our attention. We truly regret that your experience upon arrival was so disappointing and did not reflect the standards we aim to uphold. Your feedback is important and allows us to better understand how to serve our guests more effectively. We appreciate your honesty and hope you will consider giving us another opportunity in the future to provide a significantly improved and more comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.