Extended Stay America Select Suites - Fort Lauderdale - Airport - West

Business response:

Dear Guest, Thank you for taking the time to rate your stay with us. While your feedback is brief, we understand that your experience fell short of the standard we aim to provide. We strive to ensure every guest feels valued and comfortable, and it’s disheartening to know we missed that mark. We hope you will consider giving us another opportunity to deliver a more positive and enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the unsettling experience you described. The room condition you encountered is highly unusual and far from the environment we aim to provide. Your comments about the overall discomfort you and your wife felt are taken seriously, and the situation you outlined will be reviewed with the concerned teams to ensure prompt attention and corrective measures. We regret that your rest was disrupted and that you felt the need to leave early. Feedback like yours is valuable, and it helps us identi... read more

Business response:

Dear Guest, We sincerely apologize for the unpleasant experience you had with us. A clean, comfortable accommodation is a fundamental part of the experience we strive to provide, and we regret that we failed to deliver it during your visit. Your review has deeply concerned us, and we are committed to making meaningful improvements moving forward. We would be grateful for another opportunity to welcome you back and demonstrate the genuine care and comfort that reflect our standards. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon arrival due to the unexpected power outage. We understand how frustrating it can be to begin a stay under those circumstances, and we regret that the issue could not be resolved more promptly. Your comments have been noted for internal review, as it is important that our guests feel well supported during unforeseen situations. We hope you will consider giving us another opportunity to provide a ... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize that the room condition fell far below what you expected and what we intend to provide. We understand how disappointing it must have been to encounter these concerns, and we regret the discomfort it caused. Your comments have been shared with our housekeeping team for careful review to ensure improvements are made with urgency. We hope you will consider giving us another opportunity to offer you a much better experience in the future. Sincerely, ... read more

Business response:

Dear Guest, We’re sorry to hear that your visit fell so far short of your expectations. The condition and upkeep of our accommodation are essential to the experience we aim to provide, and we regret the inconveniences you encountered in your room. Your comments will be reviewed with the relevant teams to ensure the areas you highlighted receive proper attention. While it’s good to know our team left a positive impression, we regret that we let you down. We hope you will consider giving us another opportunity to provide a sta... read more

Business response:

Dear Guest, We regret to hear that your visit did not reflect the high standards we aim to deliver. Providing a comfortable and enjoyable stay is always our priority, and we are truly sorry this was not the case. We hope you will consider giving us another opportunity in the future to provide you with a more positive and comfortable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re very sorry to hear about your upsetting experience and understand how distressing this must have been. Guest comfort and satisfaction are always our top priorities, and we regret that your visit fell short of that goal. Your feedback is important in helping us identify areas that may require closer attention, and we’re reviewing this matter to ensure it’s appropriately addressed. We hope you’ll consider giving us another chance to provide a more pleasant and reassuring experience. Sincerely, Hotel Managemen... read more