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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was extremely dirty.
Business response:
Dear Iane,We sincerely apologize for the cleanliness issues you encountered. Every guest should expect a well-maintained and comfortable environment, and it’s disappointing to know that we fell short in this instance. Your feedback will be shared with our dedicated team to ensure this is addressed, as providing a better experience is always our priority. We appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.S... read more
I had to clean the bathroom, there were urine stains around the base of the toilet, the mirror was filthy, the counter top in the bathroom, kitchen were dirty and greasy. The desktop was dirty I am not sure the room was even cleaned before I moved in. The floor was so dirty it turned my feet black and the socks I wore. This place needs lots of work, but it is cheap.
Business response:
Dear Bruce, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid fe... read more
Horrible Couldn't check into the room ans there was literally no help. When we fibally got some help from the 1-800 number and we got into our room. Get ready for this..... it smelt like literal piss. Aint no way this room was cleaned before us or maybe not even cleaned at all since it had such a strong smell. Will neverrrr stay here again. You guys have got to so better!
Business response:
Dear Craig,We sincerely apologize that your experience was so disappointing. Cleanliness and service are priorities for us, and we regret that we fell short of ensuring a smooth and comfortable stay for you. We appreciate your feedback and will address these concerns with our team to ensure our rooms are thoroughly cleaned and inspected before allocating them to guests and prevent similar experiences. While we understand your frustration, we do value the opportunity to improve. We do hope you will stay with us another time s... read more
They didn’t let me check in
Business response:
Dear Jose,We’re sorry to learn about your experience. Ensuring a smooth check-in process is important, and we regret any inconvenience caused. Your feedback is important, and we’ll review this situation with our team to ensure clarity and consistency in our procedures. Thank you for bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Mold and smoking smell There is no front desks ervice available when we checkedinto the hotel that night. next day morning we wanted to make a compalint and we did not find anyone at the front desk. Rooms have mold and lots of smoking smell. We were supposed to stay 2 nights, but we vacated the hotel after ONE night. Very bad experience.
Business response:
Dear Siva,We sincerely apologize for the difficulties you faced during your stay. The lack of front desk assistance upon your arrival and the following morning is concerning, and we deeply regret the inconvenience this caused. We’re also sorry for the condition of the room. We are taking steps to address the issues with air quality and cleanliness to ensure future guests enjoy a more comfortable environment. We understand your decision to leave early, and we are grateful for your feedback as it helps us improve. We do hope y... read more
The bathroom was dirty, there was a dog smell and unpleasant animal hair.
Business response:
Dear Maria, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 569 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.