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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place sucks The room was dirty!! Thats a picture of the toilet after i flushed it.. Mold on walls, and hair on sink sink and counters.. There was a stain on bed but I was so pissed I left before taking any more pics. When it was brought up to staff she stated house keeping sucks and she doesn't have anymore double bed rooms.. She said she issued a refund and we left.
Business response:
Dear Taneshea, We sincerely apologize for the upsetting experience you had. Cleanliness is something we take seriously, and we’re deeply disappointed to know that the standard was not met during your visit. It’s especially concerning that the response from our team didn’t reflect more urgency. Your comments will be shared with our dedicated team to ensure a thorough review is done, including the condition of the room and how your concerns were handled. Please accept our apologies, and we hope you will give us another chance ... read more
Terrible customer service, worker intoxicated! Overnight Desk Person's customer service was awful, she also appeared to be intoxicated. Refused to let me check in after I pointed out the fact that she was being rude and insulting. Yet I was still charged as if I checked into the room.
Business response:
Dear Guest, We sincerely apologize for the situation you encountered and understand your frustration. We also regret to know about the charge you mentioned. Your concerns have been passed along to our dedicated team. Thank you for taking the time to write your review, and we wish you all the best with your travels. Sincerely, Hotel Management
Bedbu
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent visit. We’re sorry to hear that your experience fell short of expectations and regret any inconvenience you encountered. Our goal is to provide clean, well-maintained accommodations where guests feel comfortable and at ease. Your comments are appreciated and will be used to help us improve. We hope you will consider giving us another opportunity to deliver the level of hospitality we take pride in. Sincerely, Hotel Management
Beware! There was bedbugs in our room!
Business response:
Dear Guest, We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We’re glad to know a member of our team left a positive impression. We appreciate you bringing this to our attention, and we hope to provide you with a more comfortable stay in the future. Sincerely, Hotel Management
There were bedbugs in our room! They told us the only two options were to stay in the room or check out of the hotel!!!! Bye Felicia!!! The maintenance guy was the only good thing about the property.
Business response:
Dear Guest, We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We’re glad to know a member of our team left a positive impression. We appreciate you bringing this to our attention, and we hope to provide you with a more comfortable stay in the future. Sincerely, Hotel Management
Horrible
Business response:
Dear Guest,We are sorry to hear about your experience and regret that we did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay, and we regret that we missed the mark during your visit. We take all feedback seriously, and your concerns will be addressed with our team. Please know we are committed to improving and ensuring better experiences for our guests. Thank you for sharing your thoughts with us. We would like the opportunity to serve you better in the future and hope you will consider a ... read more
Check in at 10:05pm and no one is here. Waited 30 minutes. No one is here. Have to go book another hotel
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced. Our team strives to provide reliable service, and we regret that no one was available to assist you upon arrival. This is not the experience we want for our guests, and we will address this matter internally. We appreciate your feedback and will take the necessary steps to ensure better service in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Waited 10 minutes to check in. No staff around. Room clean but public areas filthy
Business response:
Dear Guest,We apologize for the delay during check-in and the condition of the shared spaces. A smooth arrival and well-maintained environment are essential, and we regret that these aspects did not meet expectations. While it’s good to know your room was clean, we understand that the state of the public areas left such an impression. Your feedback is valuable, and we will address these concerns to enhance the overall experience for future guests. Thank you for bringing this to our attention. We hope to have the chance to we... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 569 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.