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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware! There was bedbugs in our room!
Business response:
Dear Guest, We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We’re glad to know a member of our team left a positive impression. We appreciate you bringing this to our attention, and we hope to provide you with a more comfortable stay in the future. Sincerely, Hotel Management
There were bedbugs in our room! They told us the only two options were to stay in the room or check out of the hotel!!!! Bye Felicia!!! The maintenance guy was the only good thing about the property.
Business response:
Dear Guest, We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We’re glad to know a member of our team left a positive impression. We appreciate you bringing this to our attention, and we hope to provide you with a more comfortable stay in the future. Sincerely, Hotel Management
Horrible
Business response:
Dear Guest,We are sorry to hear about your experience and regret that we did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay, and we regret that we missed the mark during your visit. We take all feedback seriously, and your concerns will be addressed with our team. Please know we are committed to improving and ensuring better experiences for our guests. Thank you for sharing your thoughts with us. We would like the opportunity to serve you better in the future and hope you will consider a ... read more
Check in at 10:05pm and no one is here. Waited 30 minutes. No one is here. Have to go book another hotel
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced. Our team strives to provide reliable service, and we regret that no one was available to assist you upon arrival. This is not the experience we want for our guests, and we will address this matter internally. We appreciate your feedback and will take the necessary steps to ensure better service in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Waited 10 minutes to check in. No staff around. Room clean but public areas filthy
Business response:
Dear Guest,We apologize for the delay during check-in and the condition of the shared spaces. A smooth arrival and well-maintained environment are essential, and we regret that these aspects did not meet expectations. While it’s good to know your room was clean, we understand that the state of the public areas left such an impression. Your feedback is valuable, and we will address these concerns to enhance the overall experience for future guests. Thank you for bringing this to our attention. We hope to have the chance to we... read more
Didn’t sleep well floors and furniture was cause not people. To damn loud.
Business response:
Thank you for your feedback, Robert. We regret that noise disruptions affected your rest. A comfortable stay is important, and we understand how frustrating this must have been. Your comments will be reviewed to ensure a more peaceful environment for all guests. We appreciate your input and hope to provide you with a better experience in the future.Sincerely,Hotel Management
We didnt even stay. I checked in and went to the room (it was so dirty) and requested for a new room. The new room was the same. The atmosphere; the environment was very unclean. Construction was being performed on the first floor, where we were assigned, so we had to walk thru dusty halls. Would never stay here, not even for 1 night. Avoid if you have children with you.
Business response:
Dear Analyn,We're sorry to hear about your experience. This is not the standard we aim to provide, and we regret that the cleanliness and environment did not meet your expectations. Construction can be disruptive, and we apologize for the impact on your stay. Your feedback is valuable, and we will be addressing these concerns with our team to improve our guests' experience. We appreciate your honesty and regret that we didn't have the opportunity to make things right during your visit. We do hope you will stay with us anothe... read more
Very tired property. The faux leather couch was peeling big time, no lamps anywhere, no dishes/ silverware to be found, no shampoo only a bar of soap. Elevator was dirty and the paint was chipped and peeling. The front door was not secured allowing access into the building.
Business response:
Dear John, Please accept our apologies for the various concerns you outlined, including the in-room amenities and other cleanliness issues. We never mean to disappoint our guests in any way. Your experience is certainly not acceptable by our standards, and we will review your remarks as we are committed to providing every guest safe and welcoming environment during their stay. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hot... read more
It is not upto the standards expected from extended stay. The bed is really bad
Business response:
Dear Pavan,We regret that your experience did not reflect the standards expected from us. The comfort and condition of our accommodations are important, and we sincerely apologize that the bed and overall room quality did not meet expectations. While we’re glad our team provided friendly service, we understand that it was not enough to make up for these issues. Your feedback is essential, and we will work to address these concerns to ensure a better experience for future guests. Your feedback drives us to enhance our service... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 536 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.