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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic property is OK it just lacks a number of little things that could make it better. Good value for the money.
Business response:
Denis, thank you for taking the time to review your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management
Nothing
Door was falling off the wall, tub was stained and not cleaned, second room has bugs. Left right after that. Was supposed to get my refund haven’t seen anything yet.
Business response:
Randell, please accept our apologies for not meeting your expectations with your room. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deser... read more
Amazing the rooms are very clean the prices are reasonable and my stay was awesome
Check in with easy and great staff was friendly both the evening check in in the morning check out or perfect
Business response:
Michael, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Poorly maintained Strong Cigarette smell in the lobby, no elevator, air conditioning was too noisy and wasn’t working to cool the room temperature to below 76
Business response:
Rajasekhar, thank you for selecting our hotel. We regret knowing we were unable to deliver a comfortable stay. We apologize for the issue in the lobby and the disturbance caused by the HVAC unit of your suite. We will discuss these comments with the appropriate individuals and associates to take corrective actions. We hope you will give us a second chance to deliver the type of experience you should always expect from our property. Sincerely, Hotel Management
Bad stay Every time I laid down felt like bugs crawling on me had to walk down three flight of stairs to get linens never got house keeping and marijuana smoke all through the halls and bags of trash in the hall and stair wells
Business response:
William, thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as the concerns you had with your room. We will share your comments with our housekeeping team as well as our pest control provider to make sure we prevent such reoccurrences. We hope you will return so we can make it up to you. Sincerely, Hotel Management
There was a sitting area in back.
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.