This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Since I entered the "lobby" it smelled like cigarettes. My room smelled the same, the bathtub was filthy, with mold. No elevator and the staircase smelled like urine!
Business response:
Alionka, thank you for your honest evaluation. We are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take the necessary steps to ensure we are more diligent going forwa... read more
Stay sucked Terrible from when I walked in to check in. Front desk girl, Melissa, had an attitude towards me right away.
Business response:
Harry, thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
Check in was a disaster! I’ve never been charged a deposit nor charged up front for a stay. That should have been the first sign to not stay at this place! It smelled of weed and the room had roaches. There was no way me and my family were staying there but of course it’s going to take 3-5 days to get my money back
Business response:
Susan, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We are also sorry you were unhappy with your check-in experience. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Clean Room smelled like dogs and no breakfast available
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.