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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
Dogs Every time the air came on it was a strong smell of a dog and it’s awful
Business response:
Dear Shaundra, Thank you for commenting on your recent experience at our property. Although you had a pleasant stay, we apologize for not meeting your expectations with the cleanliness of the room. Our team works hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our four-legged guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. Everything we do aims a... read more
Comfortable, quiet room. I LOVE the fact that they let me have my pets (guinea pigs) in the room while some so-called "pet friendly" places only allow a dog or cat. PLEASE continue allowing these other pets. Thanks.
Business response:
Dear Michael, Thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found our suite quiet and comfortable. We also appreciate you mentioning to future guests that we are a pet-friendly hotel. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to you joining us again soon.Sincerely,Hotel Management
No privacy Manager allowed service person to enter room without knocking. Door was locked since we were in rooms Then, service person returned with manager who attempted to open room without knocking. Manager did reservation an hour earlier so knew room was rented. Not told service person may be entering room. Manager offered me discount rate if I rented directly from hotel but it was based on a weekly rate. I wanted to only pay one more night. Was kicked out of hotel and police called.
Business response:
Dear Denise, please accept our apologies for not meeting your expectation and for any inconvenience you may have faced during your stay. We apologize for the behavior of our associates; such an instance is not the impression we want our guests to think of us. We are evaluating the situation you mentioned, as we are committed to offering better service for our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel ManagementSincerely,Hotel Management
It was not what i expected. The property smell horribly. The breakfast they offered were coffee and power bars. The room was unkept. I had to purchasey own cleaning supplies. The television channels kept coming on and off. I had to request a room change 3 times. The top floor was a better option because of noise control. To be fooled by the photos online. The carpet in toom was filthy. Overall, the rooms need to be updated. People were congregating outside drinking and carrying on.the police were called to the property. I wi... read more
Business response:
Carline, thank you for evaluating your visit. We sincerely apologize for the difficulty you faced while here and the cleanliness issues you faced in your suite. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We are also sorry we did not meet your expectations and your disappointment with the condition of your suite. We have noted your comment and will share it appropriately for future modernization plans for our accommodations. We also regret any in... read more
Unknown deposit There was a $100 deposit that wad unknown and when asked for paperwork there was none. There was also no sign hanging about a deposit. Front desk lady was nice but had to write me a note saying I would be get my money back after I check out because they did not have anything that says I would. When asked about paperwork I was told they dnt have any. Hallway smelled horrible and smelled like mold and cigarette. Room was not bad but no tissue was in room. Had to ask for some at front desk. Probably won’t come b... read more
Business response:
Thank you for taking the time to review our hotel. We are sorry to learn that the incidental deposit came up as a surprise to you, and we apologize for the concerns you experienced due to the concerns you outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next sta... read more
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.