Extended Stay America Select Suites - Greenville - Haywood Mall

Business response:

Thank you for your review of our hotel. We appreciate your observations and suggestions and will share your feedback with the appropriate individuals in our organization. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that you were impressed with our well-kept property. We appreciate your kind words about the recommendation and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Tina, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lasandra, thank you for being our guest. We are sorry for the smoke smell you experienced and regret the inconveniece it caused. We work hard to provide a clean and comfortable environment, and we apologize the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management