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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everyone was nice ad freindly the rooms were well kept.dog freindly .everyone seem to meet our needs as we asked.laundry was clean ad well kept.
Business response:
Cathy, thank you for choosing Extended Stay America for your stay. We are glad you not only loved our well-kept rooms and laundry but also liked our pet-friendly hotel and the service provided by our friendly staff. We will certainly share your comments with our team to let them know their efforts were recognized. Thank you again for choosing to stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I like the location,room was nice but the customer service guy was terrible@the ad lied about the indoor pool there was no pool@it was 2 big dogs in the room next to us, barking all night
Business response:
Thank you for being our guest. Please accept our sincerest apologies for the wrong information our associate provided and we regret the disturbance caused due to the dog barking. We have taken note of your comments and have shared it with the appropriate teams so that we can be more diligent going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No more Extended Stays I would never stay in anymore they extend it stays every time I stay in and there’s always some issues with the structure of the rooms the walls are very thin you can hear everything above you there were people stopping on the floors above us cost only our whole stay it was very uncomfortable and we did not get any rest would never stay at any more extended stays are
Business response:
Kimberly, thank you for being our guest and for sharing your experience. We apologize our accommodations were not up to your expectations and are sorry for the noise issues you experienced from other guests. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted annoyance for all those in the immediate vicinity. We are sorry you had an uncomfortable stay and hope you will reconsider giving us a chance to serve you better in the future. Sincerely, Hotel Management
It’s affordable... is the only thing I liked about this hotel. The hotel smelled like marijuana the entire stay. The night staff was not friendly and even rude to my kids. Most of the time the front staff were not available and spent their time chain smoking outside. Do not stay here if you have kids. The environment and hotel gives you a weary vibe. I had a very short stay or I would have booked another hotel!
Business response:
Thank you for being our guest. We are sorry for the odor you experienced during your stay. We will share your concerns with the housekeeping team to ensure a better experience going forward. We also apologize you did not experience our associates at their best. We have shared your feedback with the appropriate individuals, so this does not repeat going forward. We hope you and your kids will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nothing , it smelled like smoke and wet dog or cat urine . When I complained the response was “ we are pet friendly “ !
Business response:
Thank you for your review. We apologize for the odor you experienced during your stay and the inconvenience it caused. We are disappointed to have let you down. We apologize that we were not able to resolve the issue to your satisfaction. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will afford us an opportunity to redeem ourselves in the fu... read more
Overall a good stay The hallways were in need of vacuuming the entire 3 days I was there, and it smelled a bit smokey in the halls. But my room was clean, quiet, and comfortable. Breakfast was the same as pretty much every Extended Stay America- coffee and a selection of muffins and granola bars. Quick grab-&-go options.
Business response:
Thank you for staying at Extended Stay America. We are glad you loved our spotless rooms and tasty breakfast. Your concerns regarding the cleanliness have been shared with the housekeeping team to ensure a better experience going forward. We value your feedback and look forward to serving you back soon. Sincerely, Hotel Management
Cheap and Clean! Had to grab a hotel on short notice. This one was cheap, clean, and close to several restaurants. Would stay again.
Business response:
Gregory, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us at a fair rate. We are also glad you liked our convenient location close to a variety of restaurants. Thank you also for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.