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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean comfortable, quiet, stale cigarette odor I was most appreciative that the hotel staff were able to provide me with a room as I had come into town to visit a relative who had become quite ill & was initially told by the hotel staff that there was no rooms available but rooms were still being assigned online. My particular room reeked from the odor of stale cigarettes. Because I was quite tired from the long drive & pleased to have gotten a room at all, considering the holiday weekend & in town fall festival, I elected t... read more
Business response:
Thank you for choosing to stay at our hotel to visit your relative. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. However, we are sorry for the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and w... read more
It is a older place. Needed to be updated. Was surprised by nothing being in the kitchen. Had to bring everything if you wanted to cook here
Business response:
Kathy, thank you for your review. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for your disappointment during your recent stay. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we wil... read more
The room was dirty. The kitchen hadn’t been cleaned. The entire building reeked of marijuana! We didn’t feel safe staying there, cancelled our room and left.
Dirty and smelled like marijuana. Hair in my pillow and towels. Truly disgusting.
They need to place garbage canes. The plumbing needs repairs cause pipes are clogged.
Business response:
Thank you for your review of our hotel. We appreciate your observations and suggestions and will share your feedback with the appropriate individuals in our organization. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
Liked great experience recommended A Clean tobacco free hotel rooms smell clean
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that you were impressed with our well-kept property. We appreciate your kind words about the recommendation and look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.